Internet

[Mattyh123]

My wi fi has problems you can tell me they have problems but not what they are? They have been on going for weeks and I still receive no help 

[Anonymous · Accepted solution]

What problems are you having? 

[Mattyh123]

The internet is slow and not running up to speed, when I do diagnostics it says check wi fi connections, when I watch tv it has to load when I use Netflix it has to buffer and if I go on my game it does not work 

[jbrennand]

Does it all work fine if you connect the devices on ethernet cables (just as a test)?

[Ashleigh_C]

Hi there @Mattyh123

Thank you so much for your first post to our community forums and welcome to the team! It's great to have you here.

A big thank you to @jbrennand and @Anonymous for their help so far. 

Are you able to confirm if you are facing these issues on a wired connection at all? 

Can you post your Hub status and logs? 

How to do this;
• Please go to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode),
• Don't log in, click on 'router status'
• Copy/paste the data from each of the tabs as text into a 'REPLY' as opposed to 'QUICK REPLY'. Please do not include your MAC address.

Thank you.