Internet

[Kay578]

Hi all am new to this community. Have been with Virgin for a couple of years but in the last few days I have been having major issues connecting to the Internet. The hub has the white light and no error lights but you just can't connect to the Internet. It happens to all devices but doesn't affect virgin TV. Only Internet. Have done the tests on website and factory reset and hard reboot too and nothing works. It's soo frustrating, please help. It's doing it right now 

[Kay578]

Hi @Ayisha_B I am still getting the same issue and can't reschedule thank you for helping 

[Ayisha_B]

I will pop you a PM now so we can discuss some dates 🙂 

[Kay578]

Thank you

[Ayisha_B]

Thanks for chatting with me via PM @Kay578

I have re-scheduled the appointment as per your request 🙂

Let us know how the visit goes. 

[Kay578]

Thank you so much

[Ayisha_B]

My pleasure 😄

[LisaK123]

My bordband isn't working. Buy when I check on line it says no problem,

[gary_dexter]

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@LisaK123 wrote:

My bordband isn't working. Buy when I check on line it says no problem,

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Please start your own thread for assistance

[Kath_F]

Hi LisaK123, 

Thanks for your post and a big welcome to the forums. It's great having you on board with us in the Community. 

I'm sorry to hear your broadband wasn't working on Tuesday. Checking things at this end I can see there may have been an account issue affecting your services. 

If you are still having an issue with your services now, can you let us know so we can help further?

Many thanks,