on 20-06-2021 11:28
Hi all am new to this community. Have been with Virgin for a couple of years but in the last few days I have been having major issues connecting to the Internet. The hub has the white light and no error lights but you just can't connect to the Internet. It happens to all devices but doesn't affect virgin TV. Only Internet. Have done the tests on website and factory reset and hard reboot too and nothing works. It's soo frustrating, please help. It's doing it right now
Answered! Go to Answer
on 22-06-2021 13:14
Hi Kay578,
Thanks for posting and welcome to our community 🙂
I'm sorry to hear you've had some issues with the connection. I've been able to locate your account using your forum details and we have identified that you services are suffering from a period of network instability.
There's no current fix date/ time but we believe the issue will be fixed soon, in the meantime if you can please ensure all cables are secure and tight.
Alex_Rm
on 20-06-2021 14:33
on 22-06-2021 13:14
Hi Kay578,
Thanks for posting and welcome to our community 🙂
I'm sorry to hear you've had some issues with the connection. I've been able to locate your account using your forum details and we have identified that you services are suffering from a period of network instability.
There's no current fix date/ time but we believe the issue will be fixed soon, in the meantime if you can please ensure all cables are secure and tight.
Alex_Rm
on 24-06-2021 18:47
Thank you for answers. Not sure why there is no fix date though as I don't understand that? Hopefully it will be soon as it is so frustrating.
on 25-06-2021 10:31
Thanks for your reply, Kay578, I've sent you a private message to confirm your account details and further diagnostics.
Cheers,
Corey C
on 25-06-2021 16:23
Thanks Corey, I've answered you 😊
on 25-06-2021 16:28
on 25-06-2021 16:39
Thanks for your messages and clearing data protection, Kay578,
I have set up an engineer’s visit for you which you will be able to view from your online account here.
Cheers,
Corey C
on 25-06-2021 18:56
on 26-06-2021 09:46
Hi @Kay578,
Sorry to hear this. Just checking if you managed to re-schedule since posting or if you still get the same issue?
If not, I will be more than happy to schedule this for a more suitable date.
Let me know and I will PM you 🙂