on 02-09-2021 13:15
I've been experiencing a completely drop out of internet at around 12.55am everynight now for months. The internet completely stops & takes 5 to 10mins to resume. Going on these message boards people have been experiencing this in their thousands. I've called virgin & spoken to multiple people from multiple departments & thet have no idea about it or what to do. It seems from previous comments that this is Virgin media maintenance but this surely can't be true as u should not completely lose service altogether, they should be using backups so service doesn't go down. I need internet at that time for work but it now looks like all I can do is change internet provider. Absolutely ridiculous!!
Answered! Go to Answer
on 02-09-2021 15:56
Also when you are experiencing the outage contact the the number below to see if there is a fault or working being carried out in your area.
Check with Area faults on 0800 561 0061 or if you have a VM landline 150
02-09-2021 13:36 - edited 02-09-2021 13:37
Is it happening on both ethernet cable connections and wifi ones? They may be doing some resegmentaion, etc so that can go on for a while. Lets look at monitoring it to provide the evidence to present to VM. Set up a BQM.
__________________________________________________________________
If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph” (as per instructions on the TB website) when it starts to develop.
https://www.thinkbroadband.com/broadband/monitoring/quality
on 02-09-2021 13:46
Yes the whole of the internet turns off at around 12.50am nearly everynight, much like the huge amount of others on this forum that experience the same thing. Virgin media haven't got a clue when I speak to them
on 02-09-2021 14:21
on 02-09-2021 14:25
I'll give it a go John, I've set up an account but I can't say I'm an expert on how to use it so might be a bit of trial an error for a couple of days
02-09-2021 15:25 - edited 02-09-2021 15:40
You dont do anything - other than look at it.
To check its working see instructions bekow it to "share live link" and post that here.
Look also in the Hubs logs at tha time
on 02-09-2021 15:56
Also when you are experiencing the outage contact the the number below to see if there is a fault or working being carried out in your area.
Check with Area faults on 0800 561 0061 or if you have a VM landline 150
on 02-09-2021 15:58
Good idea, I think if I call at least they can't say it's not happening! Just didn't fancy calling at 1am when people are in bed at home