on 05-12-2021 18:52
Hi i have 350mbps and i am only get 8mbps wired an actually getting more though wifi at 30 mbps i have done the usual switch it off rest start but its still the same any ideas how to fix this issue
on 05-12-2021 20:51
9 | Locked | 40.9 | 2 | 0 |
10 | Locked | 40.9 | 7 | 0 |
11 | Locked | 40.9 | 8 | 0 |
12 | Locked | 43.3 | 6 | 0 |
13 | Locked | 40.9 | 11 | 0 |
14 | Locked | 40.9 | 9 | 0 |
15 | Locked | 43.3 | 3 | 0 |
16 | Locked | 40.9 | 11 | 0 |
17 | Locked | 40.9 | 5 | 0 |
18 | Locked | 40.9 | 12 | 0 |
19 | Locked | 40.9 | 9 | 0 |
20 | Locked | 40.9 | 13 | 0 |
21 | Locked | 40.9 | 12 | 0 |
22 | Locked | 40.9 | 15 | 0 |
23 | Locked | 40.9 | 8 | 0 |
24 | Locked | 40.3 | 13 | 0 |
on 08-12-2021 09:22
Welcome to our Community Help Forum 🙂
Sorry to hear you are experiencing sluggish speeds on a wired connection, that is not ideal at all. I'd like to take a look at your account to run diagnostics and check to see if we need to send an engineer. I will send you a private message to obtain the details required now.
Kind regards,
Serena