Internet problems

[archer2005uk]

Hi i have 350mbps and i am only get 8mbps wired an actually getting more though wifi at 30 mbps i have done the usual switch it off rest start but its still the same any ideas how to fix this issue 

[-tony-]

log into hub3 - 192.168.0.1 [or 192.168.100.1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream

if its an earlier hub button is top right

[archer2005uk]

 

[archer2005uk]

 

[Tudor]

Can you please copy and paste your answer not photos, they are nearly unreadable and do not contain all the information required.

How to get stats from a VM hub

Open a web browser and go to 192.168.0.1 router mode or 192.168.100.1 modem mode

• Click on the “> Check router status” button
• Click on the “Downstream” tab, copy the text and paste into your reply
• Click on the “Upstream” tab, copy the text and paste into your reply
• Click on the “Networking” tab, copy the text and paste into your reply.

[archer2005uk]

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	419000000	1	40	256 qam	36
2	267000000	1.5	40	256 qam	17
3	275000000	1.7	40	256 qam	18
4	283000000	2.2	43	256 qam	19
5	291000000	2.2	40	256 qam	20
6	299000000	2.2	40	256 qam	21
7	307000000	2.5	40	256 qam	22
8	315000000	2.7	40	256 qam	23
9	323000000	1.9	40	256 qam	24

[archer2005uk]

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	39399981	49.5	5120	64 qam	4
2	46199944	49.5	5120	64 qam	3
3	53700002	49.5	5120	64 qam	2
4	60299998	49.5	5120	64 qam	1

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1

ATDMA

0

0

0

0

[archer2005uk]

44	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/12/2021 16:47:39	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/12/2021 16:47:38	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/12/2021 12:11:25	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/12/2021 10:47:21	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053-b.cm modified;CM-MAC=40

[-tony-]

the downstream has 24 channels and there is a second page - the upstream also has a second set of figures - post all those and it will help

as an initial comment the upstream figures you have posted are on the high side but within limes - the downstream figures are ok

[archer2005uk]

I was being to think its the hub thats faulty since am not gett decents speeds