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Internet - password replacement for the Hub?

Robin11
Joining in

Is there anyway that I can get a replacement card with the password and stuff for the Internet box?

 

 

 

 

[MOD EDIT: Subject title changed for clarity]

1 ACCEPTED SOLUTION

Accepted Solutions

newapollo
Very Insightful Person
Very Insightful Person

Hi @Robin11 

All of that information should also be printed on the base of your hub.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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3 REPLIES 3

newapollo
Very Insightful Person
Very Insightful Person

Hi @Robin11 

All of that information should also be printed on the base of your hub.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts.
Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

Tudor
Very Insightful Person
Very Insightful Person

If it’s not there and you have lost the card, the only option is a replacement hub.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Natalie_L
Forum Team (Retired)
Forum Team (Retired)

Hi Robin11, 

Welcome to the Community and thank you for posting. 

I am afraid we do not have the option to send you a card with the information on sorry. 

Does the label on the bottom of the Hub provide you with the details? If not, please let us know and we will be able to assist further. 

Thanks, 

 

Nat