Internet offline again 2nd night running

[Andyroyston2]

Internet off sametime every night for last 2 nights and noone is giving me any answers anywhere it's an absolute P take no help no information anywhere been fine alday then boom certain time every night its gone and they want extortionate rates every month 

[jbrennand]

They may just be doing some network upgrades - if so it usually only happens for 2-3 nights between 12-2am.

If there is a known issue however, it will be reported on the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to postcode level.