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Internet not working

awood4
Joining in

on ‎27-12-2021 17:22

Hello

Just literally had an engineer install my broadband. However it doesn't work. I'm just seeing a yellow light at the bottom. Whenever I try to connect a device like my TV or laptop it says there is no internet. I'm not happy.

Do I need to activate something for it to work? Ay suggestions please?

Thank you

Andrew

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2 REPLIES 2

japitts
Very Insightful Person
Very Insightful Person

on ‎27-12-2021 17:27

Was the broadband working when the tech left your home?

Or was it working and has since failed?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

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Paul_DN
Forum Team
Forum Team

on ‎29-12-2021 17:54

Hi awood4,

Thank you for reaching out to us in our community and welcome to our community and Virgin Media, sorry to see you weren't able to use your Internet when you were connected, I have been able to locate your account with the details we have for you, I can see you have an active connection with devices connected, if you are still facing issues and need further support please do not hesitate to reach back out?

Regards

Paul.

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