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Internet not working

Kg12
On our wavelength

on ‎05-12-2021 19:18

Internet not working again anyone else having problems in the north east when doing test says unknown issue and also says tv not working properly 

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2 REPLIES 2

Tudor
Very Insightful Person
Very Insightful Person

on ‎05-12-2021 20:10

Check with Area faults on  www.virginmedia.com/servicechecker or 0800 561 0061 If you have a VM landline 150

If no faults found:

Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait a day or two for a VM staff member to get to your post.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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Alex_RM
Forum Team
Forum Team

on ‎07-12-2021 20:17

Hi Kg12,

 

Thanks for posting, and sorry to hear you've had some issues with the connection.

 

I've been able to locate your account using your forum information and can see you've been able to contact us regarding this.

 

If you do still need help with anything please let us know.

 

Alex_Rm

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