28-06-2022 15:56 - edited 28-06-2022 15:57
Hi, my internet is not working well and hasn't been for a while. Frequent drop outs at certain times (not always).
Please could you let me know if the below stats look ok?
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 354750000 | -0.9 | 33 | 256 qam | 28 |
2 | 202750000 | -1 | 34 | 256 qam | 9 |
3 | 210750000 | -1 | 34 | 256 qam | 10 |
4 | 218750000 | -1.4 | 33 | 256 qam | 11 |
5 | 226750000 | -1.7 | 35 | 256 qam | 12 |
6 | 234750000 | -2 | 37 | 256 qam | 13 |
7 | 242750000 | -2.5 | 37 | 256 qam | 14 |
8 | 250750000 | -2.5 | 38 | 256 qam | 15 |
9 | 258750000 | -1.7 | 36 | 256 qam | 16 |
10 | 266750000 | -0.7 | 35 | 256 qam | 17 |
11 | 274750000 | -0.7 | 33 | 256 qam | 18 |
12 | 282750000 | -1 | 34 | 256 qam | 19 |
13 | 290750000 | -0.7 | 36 | 256 qam | 20 |
14 | 298750000 | -0.5 | 33 | 256 qam | 21 |
15 | 306750000 | -0.9 | 33 | 256 qam | 22 |
16 | 314750000 | -0.5 | 37 | 256 qam | 23 |
17 | 322750000 | -0.5 | 38 | 256 qam | 24 |
18 | 330750000 | -0.5 | 37 | 256 qam | 25 |
19 | 338750000 | -0.2 | 35 | 256 qam | 26 |
20 | 346750000 | -0.4 | 34 | 256 qam | 27 |
21 | 362750000 | -1.5 | 33 | 256 qam | 29 |
22 | 370750000 | -2 | 34 | 256 qam | 30 |
23 | 378750000 | -2 | 34 | 256 qam | 31 |
24 | 386750000 | -2.2 | 34 | 256 qam | 32 |
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 33 | -1049890542 | 165673131 |
2 | Locked | 34.4 | 871380494 | 126770342 |
3 | Locked | 34.4 | 383760695 | 969839 |
4 | Locked | 33.8 | 52933727 | 5246 |
5 | Locked | 35.5 | 493594 | 6393 |
6 | Locked | 37.6 | 164583 | 6382 |
7 | Locked | 37.6 | 67847 | 3186 |
8 | Locked | 38.6 | 15780 | 3015 |
9 | Locked | 36.6 | 15758 | 2057 |
10 | Locked | 35 | 460493 | 1154 |
11 | Locked | 33.3 | 25904082 | 1774 |
12 | Locked | 34.4 | 15529212 | 2556 |
13 | Locked | 36.3 | 1907959 | 1962 |
14 | Locked | 33.9 | 43807771 | 33412 |
15 | Locked | 33.9 | 8796984 | 3940 |
16 | Locked | 37.3 | 20690 | 1582 |
17 | Locked | 38.6 | 9337 | 1232 |
18 | Locked | 37.6 | 16545 | 1001 |
19 | Locked | 35.7 | 6707768 | 753 |
20 | Locked | 34.3 | -777368274 | 74049 |
21 | Locked | 33 | -1387803679 | 246871745 |
22 | Locked | 34.3 | 524220376 | 2980388 |
23 | Locked | 34.9 | 100170548 | 12179 |
24 | Locked | 34.9 | 32977789 | 5612 |
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 46200000 | 51 | 5120 | 64 qam | 11 |
2 | 39400000 | 51 | 5120 | 64 qam | 12 |
3 | 53700000 | 51 | 5120 | 64 qam | 10 |
4 | 60300000 | 51 | 5120 | 64 qam | 9 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 72 | 2 |
2 | ATDMA | 0 | 0 | 79 | 0 |
3 | ATDMA | 0 | 0 | 68 | 0 |
4 | ATDMA | 0 | 0 | 73 | 1 |
Answered! Go to Answer
on 28-06-2022 16:07
on 28-06-2022 16:07
on 28-06-2022 16:24
Hi, thanks for the quick reply. I just restarted the router and checked soon after (within 1 minute). There are already some post RS errors. See below.
Should I call for a VM tech to come out? I have also set up the broadband watch but there isn't enough data to show yet.
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 234750000 | -1.2 | 38 | 256 qam | 13 |
2 | 138750000 | -0.5 | 38 | 256 qam | 1 |
3 | 146750000 | -0.4 | 38 | 256 qam | 2 |
4 | 154750000 | -0.4 | 38 | 256 qam | 3 |
5 | 162750000 | -0.4 | 38 | 256 qam | 4 |
6 | 170750000 | 0 | 38 | 256 qam | 5 |
7 | 178750000 | 0 | 38 | 256 qam | 6 |
8 | 186750000 | 0 | 38 | 256 qam | 7 |
9 | 194750000 | 0 | 40 | 256 qam | 8 |
10 | 202750000 | -0.2 | 38 | 256 qam | 9 |
11 | 210750000 | -0.2 | 38 | 256 qam | 10 |
12 | 218750000 | -0.5 | 40 | 256 qam | 11 |
13 | 226750000 | -0.9 | 38 | 256 qam | 12 |
14 | 242750000 | -1.7 | 38 | 256 qam | 14 |
15 | 250750000 | -1.7 | 40 | 256 qam | 15 |
16 | 258750000 | -1 | 38 | 256 qam | 16 |
17 | 266750000 | -0.2 | 40 | 256 qam | 17 |
18 | 274750000 | -0.2 | 38 | 256 qam | 18 |
19 | 282750000 | -0.2 | 40 | 256 qam | 19 |
20 | 290750000 | 0 | 40 | 256 qam | 20 |
21 | 298750000 | 0 | 38 | 256 qam | 21 |
22 | 306750000 | 0 | 40 | 256 qam | 22 |
23 | 314750000 | 0 | 40 | 256 qam | 23 |
24 | 322750000 | 0 | 40 | 256 qam | 24 |
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 38.9 | 6769 | 2951 |
2 | Locked | 38.9 | 13131 | 5232 |
3 | Locked | 38.9 | 4165 | 16840 |
4 | Locked | 38.9 | 3144 | 24009 |
5 | Locked | 38.9 | 2570 | 26114 |
6 | Locked | 38.6 | 1782 | 24729 |
7 | Locked | 38.6 | 2222 | 23949 |
8 | Locked | 38.6 | 1880 | 23015 |
9 | Locked | 40.3 | 4279 | 16297 |
10 | Locked | 38.9 | 1947 | 22720 |
11 | Locked | 38.6 | 3027 | 15841 |
12 | Locked | 40.3 | 4332 | 15072 |
13 | Locked | 38.6 | 7351 | 6146 |
14 | Locked | 38.9 | 6684 | 3160 |
15 | Locked | 40.3 | 3201 | 2134 |
16 | Locked | 38.9 | 4831 | 1939 |
17 | Locked | 40.3 | 7718 | 4376 |
18 | Locked | 38.9 | 3166 | 9492 |
19 | Locked | 40.3 | 8637 | 2756 |
20 | Locked | 40.3 | 8458 | 2969 |
21 | Locked | 38.9 | 3514 | 8468 |
22 | Locked | 40.3 | 7873 | 1955 |
23 | Locked | 40.3 | 2759 | 1643 |
24 | Locked | 40.3 | 6810 | 1388 |
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 46199966 | 49.5 | 5120 | 64 qam | 11 |
2 | 39400014 | 49.5 | 5120 | 64 qam | 12 |
3 | 53699996 | 49.5 | 5120 | 64 qam | 10 |
4 | 60299983 | 49.5 | 5120 | 64 qam | 9 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
on 28-06-2022 16:47
on 28-06-2022 16:51
Something very bizarre happened - I re-checked the router stats and the RS counts have gone down! See below.
I will wait to see if it goes back up and if it does, call the tech support team.
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 354750000 | 0 | 40 | 256 qam | 28 |
2 | 202750000 | 0 | 38 | 256 qam | 9 |
3 | 210750000 | -0.2 | 38 | 256 qam | 10 |
4 | 218750000 | -0.5 | 40 | 256 qam | 11 |
5 | 226750000 | -0.7 | 38 | 256 qam | 12 |
6 | 234750000 | -1.2 | 38 | 256 qam | 13 |
7 | 242750000 | -1.7 | 38 | 256 qam | 14 |
8 | 250750000 | -1.7 | 40 | 256 qam | 15 |
9 | 258750000 | -1 | 38 | 256 qam | 16 |
10 | 266750000 | -0.2 | 40 | 256 qam | 17 |
11 | 274750000 | -0.2 | 38 | 256 qam | 18 |
12 | 282750000 | -0.2 | 40 | 256 qam | 19 |
13 | 290750000 | 0 | 40 | 256 qam | 20 |
14 | 298750000 | 0 | 38 | 256 qam | 21 |
15 | 306750000 | 0 | 40 | 256 qam | 22 |
16 | 314750000 | 0.2 | 40 | 256 qam | 23 |
17 | 322750000 | 0 | 40 | 256 qam | 24 |
18 | 330750000 | 0.2 | 40 | 256 qam | 25 |
19 | 338750000 | 0.2 | 38 | 256 qam | 26 |
20 | 346750000 | 0 | 40 | 256 qam | 27 |
21 | 362750000 | -0.4 | 40 | 256 qam | 29 |
22 | 370750000 | -1 | 38 | 256 qam | 30 |
23 | 378750000 | -1 | 38 | 256 qam | 31 |
24 | 386750000 | -1.4 | 38 | 256 qam | 32 |
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 40.3 | 6 | 0 |
2 | Locked | 38.9 | 13 | 0 |
3 | Locked | 38.9 | 5 | 0 |
4 | Locked | 40.3 | 6 | 0 |
5 | Locked | 38.9 | 5 | 0 |
6 | Locked | 38.9 | 5 | 0 |
7 | Locked | 38.9 | 0 | 0 |
8 | Locked | 40.9 | 0 | 0 |
9 | Locked | 38.9 | 0 | 0 |
10 | Locked | 40.3 | 5 | 0 |
11 | Locked | 38.9 | 5 | 0 |
12 | Locked | 40.3 | 5 | 0 |
13 | Locked | 40.3 | 5 | 0 |
14 | Locked | 38.9 | 4 | 0 |
15 | Locked | 40.9 | 20 | 0 |
16 | Locked | 40.3 | 19 | 0 |
17 | Locked | 40.3 | 14 | 0 |
18 | Locked | 40.3 | 15 | 0 |
19 | Locked | 38.9 | 18 | 0 |
20 | Locked | 40.3 | 6 | 0 |
21 | Locked | 40.3 | 4 | 0 |
22 | Locked | 38.9 | 0 | 0 |
23 | Locked | 38.9 | 3 | 0 |
24 | Locked | 38.9 | 5 | 0 |
on 30-06-2022 20:58
Hi @orangesmarties2 thanks for posting and welcome back to our community.
Sorry to hear you've been having internet drop outs. We've had a look from our side and cannot find anything that explains your issue. How have things been since posting?
Regards
Lee_R