Internet not working but tv is

[PhilipTOwen]

Had some repair work done yesterday and now internet is not working, though tv is still working. Reset box (hub3) multiple times and can’t get through to any virgin person

[Tudor]

Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.

VM will not dispatch any technicians while an area fault exists.

If no area faults found:

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

[Ashleigh_C]

Hi there @PhilipTOwen 

Thank you so much for your post and welcome back to the forums.

I am so sorry to hear that you are experiencing this issue! I can see that you have spoken to our teams who have arranged an engineer to come and take a look for you. 

Are you able to let us know how things are looking after the visit? 

[PhilipTOwen]

Thanks - yes I have. They were very helpful

[Beth_G]

Thanks for the update Philip, that's great to hear.

If you need anything else from here just give us a shout 🙂