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bigbadger
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Internet not working - Cardiff CF24

Went down on the 10/04/2019 at about 1pm.
Rebooted modem, turned it off for 5 minutes and tried modem mode. No difference.
Issue is the same with wifi and RJ45 connection

Super Hub 2
VMDG485

 

Status:

Cable Modem StatusItem Status Comments
Acquired Downstream Channel (Hz)139000000Locked
Ranged Upstream Channel (Hz)0Success
Provisioning StateIn ProgressPhy Synchronized

 

Downstream:

Downstream  DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8
Frequency (Hz)139000000N/AN/AN/AN/AN/AN/AN/A
Lock Status(QAM Lock/FEC Sync/MPEG Lock)LockedUnlockedUnlockedUnlockedUnlockedUnlockedUnlockedUnlocked
Channel ID1N/AN/AN/AN/AN/AN/AN/A
Modulation256QAMUnknownUnknownUnknownUnknownUnknownUnknownUnknown
Symbol Rate (Msym/sec)6.952000N/AN/AN/AN/AN/AN/AN/A
Interleave DepthI=12
J=17
N/AN/AN/AN/AN/AN/AN/A
Power Level (dBmV)5.73N/AN/AN/AN/AN/AN/AN/A
RxMER (dB)38.26N/AN/AN/AN/AN/AN/AN/A
Pre RS Errors504N/AN/AN/AN/AN/AN/AN/A
Post RS Errors290N/AN/AN/AN/AN/AN/AN/A
 
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Tudor
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Re: Internet not working - Cardiff CF24

With only one downstream channel and no upstream ones your circuit is in serious problems. Phone customer services and report the fault. 


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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bigbadger
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Re: Internet not working - Cardiff CF24

All fixed. Engineer came out and the hub was dead. He put a new one in, made sure all was well and now the internet is working tip top 🙂

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