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bigbadger
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Internet not working - Cardiff CF24

Went down on the 10/04/2019 at about 1pm.
Rebooted modem, turned it off for 5 minutes and tried modem mode. No difference.
Issue is the same with wifi and RJ45 connection

Super Hub 2
VMDG485

 

Status:

Cable Modem StatusItem Status Comments
Acquired Downstream Channel (Hz)139000000Locked
Ranged Upstream Channel (Hz)0Success
Provisioning StateIn ProgressPhy Synchronized

 

Downstream:

Downstream  DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8
Frequency (Hz)139000000N/AN/AN/AN/AN/AN/AN/A
Lock Status(QAM Lock/FEC Sync/MPEG Lock)LockedUnlockedUnlockedUnlockedUnlockedUnlockedUnlockedUnlocked
Channel ID1N/AN/AN/AN/AN/AN/AN/A
Modulation256QAMUnknownUnknownUnknownUnknownUnknownUnknownUnknown
Symbol Rate (Msym/sec)6.952000N/AN/AN/AN/AN/AN/AN/A
Interleave DepthI=12
J=17
N/AN/AN/AN/AN/AN/AN/A
Power Level (dBmV)5.73N/AN/AN/AN/AN/AN/AN/A
RxMER (dB)38.26N/AN/AN/AN/AN/AN/AN/A
Pre RS Errors504N/AN/AN/AN/AN/AN/AN/A
Post RS Errors290N/AN/AN/AN/AN/AN/AN/A
 
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Tudor
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Re: Internet not working - Cardiff CF24

With only one downstream channel and no upstream ones your circuit is in serious problems. Phone customer services and report the fault. 


There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal
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bigbadger
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Re: Internet not working - Cardiff CF24

All fixed. Engineer came out and the hub was dead. He put a new one in, made sure all was well and now the internet is working tip top Smiley Happy

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