on 23-11-2021 22:13
For a few months now, our household devices have been subject to isolated disconnects, but the hub remains in service and connected to the wifi. It is often shown on our phones as the wifi symbol with an ! Next to it stating "Internet may not be available"
Its incredibly frustrating, in the last 20 minutes i have disconnected 5 times, my wife 3 times.
Have read a few similar threads like this but nothing ive tried has worked.
Nothing has changed at home, the hub remains in a good, not blocked location where it has been fine for many years prior to this issue.
This is tending to happen only upstairs on wifi connected devices. However speed tests and WiFi analytics are all good.
I have tried:
Soft resets, hard (pin hole) resets, splitting 2.4 & 5ghz and using 2.4 for better stability, static IP on phones, clearing phone cache in bios, connecting on phone while in safe mode (remove app interference) disabling smart channels and setting manual ones, purchased a wifi extender, we have also had an engineer install a brand new Hub3 box.
The issue is still persistent and extremely annoying as every evening upstairs, our phones continously disconnect and streaming anything is impossible.
Any advice please?
on 24-11-2021 15:19
on 24-11-2021 16:21
Hi John, thanks for the reply.
Its a new Hub3 box, issue happened on old box sudenly for 3 weeks then had this replacement. (issue persists on the new box)
Wifi only, no issues with cat6 cabled pc. so i query a dchp issue? Not that i know lots about that.
Lights appear normal, other wifi devices remain connected with connectivity, but mine stays connected to wifi, but unavailable internet.
I ran diagnostics on my phone from upstairs from where the disconnects happen and singal is 75-66% and internet speed is over 100Mbps as expected so whilst it looks like a signal issue, im still connected to the box but the internet dissapears.
24-11-2021 16:28 - edited 24-11-2021 16:40
Ahh... ok - so its a wifi only issue on one device - your phone?
What make and model of phone is it? what does it report in its settings about...
i.p address, subnet mask, DNS configuration, proxy configuration - and what is proxy server are you using
EDIT - should have said - dont include the numbers in the post - it will be rejected or moderated out
and what are the differences compared to the other phones/devices that connect fine on your wifi
on 24-11-2021 17:02
Hi John,
No this also happens on my wifes phone as well, samsung note8 and note10lite, only when upstairs in 2 rooms.
Find it odd that it just happened out of the blue one day as an issue, that has persitted through a new box change.
Channel setting is not busy and not that noisy on both 2.4 and 5 frequencies.
On my phone i have tried a static IP as well as DCHP, same issue on both, no proxy used. Not sure what you are asking regarding the other details, sorry.
on 24-11-2021 18:41
on 24-11-2021 18:53
Thanks John,
However as explained in my first post though, i have already tried setting manual channels (6 & 44 were best according to my network diagnostics) and also splitting the 2.4 & 5ghz networks didnt rectify anything, my signal is still strong upstairs anyway. Even a wifi extender did not fix this, hence why i say its not a signal range issue but just presents like one.
Ive done a pinhole reset and even had a technician install a brand new hub, the issue persists.
on 24-11-2021 19:04
24-11-2021 21:22 - edited 24-11-2021 21:38
Try forgetting the WiFi network on both phones.(WIFi >Advanced >Manage Networks>Select Network>Forget - or hit the cog next to your network if it's active and hit forget. That's on Android 11 and 12 - can't remember the sequence on earlier versions).
Reconnect to WiFi but make sure that the phone MAC is selected instead of randomised MAC (in Android 11 and above). If you're not presented with that option when reconnecting then go to WiFi > Advanced Settings (or click the cog next to your WiFi connection if it's active) and select Phone MAC under MAC address type (you need to hit "View More" to see the setting. (If you've got an earlier version of Android then the phone MAC is used anyway - forgetting and reconnectiing the WiFi may be enough).
Se how that goes - if your phones recently updated that could be the issue - the randomised MAC is meant as a security feature on public WiFi networks so your phone can't be tracked across WiFi, hotspots.
Using a randomised MAC shouldn't be an issue but mine threw a wobbly when the WiFi settings were updated when my firmware was updated from Android 10 to 11 and again from 11 to 12. Forgetting and re-doing the wifi sorted it.
Failing that, try putting the phone in safe mode and see if the issue persists - press the power button to bring up the power off screen and then press and hold the power off icon. This should bring up the Safe Mode option. If it's ok in safe mode it could be an app or a phone setting that's causing the issue.
Edit - I see you've tried most of the above! Not sure what the issue is. Do the phones do it on other networks?
on 24-11-2021 21:34
Will try the MAC thing, thanks for the suggestion.
I have tried in safe mode already, forgotten network and cleared my phones cache in the bios already. As its more than one phone on differrnt versions of android, think ibruled out it being a software/specific phone issue.