After 7+ technicians to my house, countless- i mean countless hours (2/3 hours a day) phone calls. and being fobbed off and more. this is my last attempt with virgin media.
My internet runs great when it does. I am a streamer online and i try to make a living streaming. but virgin media won't let me.
i have had experiences of cutting out 1-5 times a day. i have had networking involved, the cabinet checked, routers replaced, caps put on the router to "balance levels" literally 3 days ago as he walked away smiling saying its fixed. well, surprise surprise yet again here we are.
I beg , i literally beg someone knows a solution. the problem is green spikes so bad that it cuts off the internet. we have two virgin media modems in the house. one is a hub3, one is a hub4. i am in modem mode with both of them. one using a nighthawk router (£250) and one using a rog asus ax11000 (£500). as you can spot both spike at the same time. this doesn't happen all the time but more often it does. i have worse logs that spike 5x a day and continuously cuts me off for hours. i have had technicians all over the county look and they all say they fixed this or fixed that. im well in reach of cancelling my contract as i have had over 3 technicians in 30 days ot my house. todays my last leg with virgin if this can not be resolved. because of this im losing money and struggling to pay rent because of continuous cut offs.
the hub 4 logs
https://www.thinkbroadband.com/broadband/monitoring/quality/share/0b7926f4c5b69bf7712ae1ceeb66a542021d1d4c
the hub 3 logs
https://www.thinkbroadband.com/broadband/monitoring/quality/share/019b5eb1ac0122891720bc9d49d7467891694d6d
