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Forum Team (Retired) Emma_E
Forum Team (Retired)
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Message 11 of 12
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Re: Internet keeps dropping.

Hi Smudje,

 

 Thanks for getting in touch. I am sorry to see you have had trouble with your connection.

 

I have taken a look and things seem to be ok from this side. It may help to try the following so we can rule some things out:

 

Pop the hub into Modem Mode with the computer in Safe Mode with Networking at different times of the day.

 

Try on separate devices.

 

Check Ethernet cable. Make sure it is new / up to date. (Cat 5e or above).

 

Make sure device is capable of agreed speed.

 

Check wireless card slide.

 

Take care.

 

 Emma


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Smudje
On our wavelength
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Message 12 of 12
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Re: Internet keeps dropping.

Hiya Emma. Thanks for replying. I've had an engineer out to fix the issue. The new V6/SH3 splitter cable was at fault and has been replaced with older style cables and is now working again. This can now be marked as solved if I knew how. Thanks again.

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