Internet keeps dropping out

[smed121]

Hey All,

Wondering if someone could provide some help our internet keeps going off for about 10/20 seconds at a time about 10-20 times, kicking me out of games and stopping whatever i am watching then it will be fine for a few hours then do it again.

Thanks

[smed121]

Wouldn't let me do the forum post with the hub data

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)	194750000	Locked
Ranged Upstream Channel (Hz)	53699996	Locked
Provisioning State	Online

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	194750000	2	40	256 qam	8
2	138750000	4.4	40	256 qam	1
3	146750000	3.7	40	256 qam	2
4	154750000	3.4	40	256 qam	3
5	162750000	2.9	40	256 qam	4
6	170750000	2.9	40	256 qam	5
7	178750000	2.5	40	256 qam	6
8	186750000	2.4	40	256 qam	7
9	202750000	1.5	40	256 qam	9
10	210750000	1	40	256 qam	10
11	218750000	0.7	40	256 qam	11
12	226750000	0.5	40	256 qam	12
13	234750000	0.2	38	256 qam	13
14	242750000	0.2	40	256 qam	14
15	250750000	0	38	256 qam	15
16	258750000	-0.2	38	256 qam	16
17	266750000	-0.4	38	256 qam	17
18	274750000	-0.7	38	256 qam	18
19	282750000	-0.9	38	256 qam	19
20	290750000	-0.7	38	256 qam	20
21	298750000	-0.7	38	256 qam	21
22	306750000	-0.7	40	256 qam	22
23	314750000	-1.2	40	256 qam	23
24	322750000	-1.5	38	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	933	0
2	Locked	40.9	563	0
3	Locked	40.3	730	9
4	Locked	40.3	1116	0
5	Locked	40.3	979	0
6	Locked	40.3	1145	0
7	Locked	40.9	744	0
8	Locked	40.9	980	0
9	Locked	40.3	1390	0
10	Locked	40.3	1744	0
11	Locked	40.3	1643	0
12	Locked	40.3	1849	0
13	Locked	38.9	1945	0
14	Locked	40.3	2264	0
15	Locked	38.9	2501	0
16	Locked	38.9	3088	0
17	Locked	38.9	3875	0
18	Locked	38.9	4081	0
19	Locked	38.9	4804	0
20	Locked	38.6	2852	0
21	Locked	38.9	3013	0
22	Locked	40.3	3041	0
23	Locked	40.9	4160	0
24	Locked	38.9	5378	0

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	53699996	42.5	5120	64 qam	5
2	25800000	39.5	5120	64 qam	4
3	32600012	40	5120	64 qam	3
4	39400007	41	5120	64 qam	2

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	1	0
2	ATDMA	0	0	1	0
3	ATDMA	0	0	3	0
4	ATDMA	0	0	2	0

[Zak_M]

Good morning @smed121, 

Welcome to the forums and thank you for taking the time to post. 

I am sorry to hear that you are experiencing some drops in connections. 

Are you able to let me know, if you are experiencing this with both wired & wireless connection? 

Kind regards,

Zak_M

[smed121]

Hi @Zak_M

This is happening on a wired connection; i have power cycled the hub etc.

Thanks

[Robert_P]

Hi smed121

I've taken a look at your connection and equipment, all of the levels are within the ranges and spec's we'd expect them to see. I have also looked at the connection details over the last week and it's not showing any disconnections during this time.

The speeds seem pretty consistent but you haven't mentioned any issues with them, you mentioned you had rebooted the hub but it is showing as being online for the last 8 days. Can you reboot the hub and leave the BQM running and post the results for the subsequent 24 hour period?

Rob