Internet keeps disconnecting

[ChrisSweby]

Several times each day, I loose internet connections on my devices , wired and WIFI . Here is my hub3 logs :

Router status

• Status
• Downstream
• Upstream
• Configuration
• Network Log

Refresh data

Network Log

Time	Priority	Description
14/10/2021 14:47:26	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/10/2021 13:18:0	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/10/2021 13:18:0	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/10/2021 13:17:58	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/10/2021 13:17:58	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/10/2021 10:40:44	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/10/2021 10:22:57	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/10/2021 17:50:11	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/10/2021 17:38:46	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/10/2021 16:55:58	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/10/2021 14:09:59	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/10/2021 18:22:11	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/10/2021 09:26:32	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/10/2021 09:18:51	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/10/2021 09:18:48	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/10/2021 04:44:49	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/10/2021 22:25:29	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/10/2021 21:20:41	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/10/2021 17:48:43	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/10/2021 12:45:50	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

Downstream bonded channels

Channel	Frequency (Hz)	Power (dBmV)	SNR (dB)	Modulation	Channel ID
1	411000000	6.4	38	256 qam	1
2	419000000	6.5	38	256 qam	2
3	427000000	6	38	256 qam	3
4	435000000	6	37	256 qam	4
5	443000000	6.9	37	256 qam	5
6	451000000	7.1	38	256 qam	6
7	459000000	6.5	37	256 qam	7
8	467000000	6.3	38	256 qam	8
9	475000000	6.3	38	256 qam	9
10	483000000	5.5	37	256 qam	10
11	491000000	5.4	37	256 qam	11
12	499000000	6.5	37	256 qam	12
13	507000000	7.3	38	256 qam	13
14	515000000	6.9	38	256 qam	14
15	523000000	6.9	38	256 qam	15
16	531000000	6.8	38	256 qam	16
17	539000000	6.4	37	256 qam	17
18	547000000	6.4	38	256 qam	18
19	555000000	7	37	256 qam	19
20	563000000	6.8	38	256 qam	20
21	571000000	5.9	37	256 qam	21
22	579000000	5.8	38	256 qam	22
23	587000000	6.5	37	256 qam	23
24	595000000	7	38	256 qam	24

Downstream bonded channels

Channel	Locked Status	RxMER (dB)	Pre RS Errors	Post RS Errors
1	Locked	38.6	42483	373324
2	Locked	38.6	35741	769890
3	Locked	38.6	34050	215627
4	Locked	37.6	34048	385356
5	Locked	37.6	31822	1211207
6	Locked	38.6	35110	1295550
7	Locked	37.6	35798	174842
8	Locked	38.6	34002	819834
9	Locked	38.6	31293	1336891
10	Locked	37.6	32121	1165274
11	Locked	37.6	32469	2216710
12	Locked	37.3	28663	2170322
13	Locked	38.6	26144	2466455
14	Locked	38.6	24888	2825164
15	Locked	38.6	23948	601628
16	Locked	38.9	22083	1585095
17	Locked	37.6	23072	559737
18	Locked	38.6	22949	2180978
19	Locked	37.6	23961	509913
20	Locked	38.6	24012	136055
21	Locked	37.6	24885	97667
22	Locked	38.6	24761	562481
23	Locked	37.6	20245	67299
24	Locked	38.6	23310	178729

Refresh data

Upstream bonded channels

Channel	Frequency (Hz)	Power (dBmV)	Symbol Rate (ksps)	Modulation	Channel ID
1	46199977	43.8	5120	64 qam	1
2	39400023	43.3	5120	64 qam	2
3	32600088	43.5	5120	64 qam	3
4	25800003	42.8	5120	64 qam	4

Upstream bonded channels

Channel	Channel Type	T1 Timeouts	T2 Timeouts	T3 Timeouts	T4 Timeouts
1	ATDMA	0	0	11	0
2	ATDMA	0	0	2	0
3	ATDMA	0	0	4	0
4	ATDMA	0	0	21	0

[Paulina_Z]

Hi @ChrisSweby,

Thank you for coming back to us. Apologies that you did not receive a Private Message from our colleague. I'll be more than happy to look into this for you. 

Please keep an eye out for a purple envelope at the top right corner of your Forum page. 

I will be in touch soon. 

Thank you,