My internet and phone services keeps getting disconnected.
Every now and then and at random intervals the router solid white light start flashing and then all lights start flashing and I lose the connection for about 5-10 minutes.
There are no known issues in the area according to VM.
Sunday 15-11-2020 I lost the connection more than 9 times at different times of the day at which points Broadband Quality Monitor showed 100% Dropped Packets.
Here are some logs
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 402750000 | 1.5 | 40 | 256 qam | 30 |
2 | 202750000 | 4 | 40 | 256 qam | 9 |
3 | 210750000 | 4 | 40 | 256 qam | 10 |
4 | 218750000 | 4.3 | 40 | 256 qam | 11 |
5 | 226750000 | 4.4 | 40 | 256 qam | 12 |
6 | 234750000 | 4 | 40 | 256 qam | 13 |
7 | 242750000 | 3.5 | 40 | 256 qam | 14 |
8 | 250750000 | 3.5 | 40 | 256 qam | 15 |
9 | 258750000 | 3 | 40 | 256 qam | 16 |
10 | 266750000 | 3 | 40 | 256 qam | 17 |
11 | 274750000 | 3.2 | 40 | 256 qam | 18 |
12 | 282750000 | 3.2 | 40 | 256 qam | 19 |
13 | 290750000 | 3 | 40 | 256 qam | 20 |
14 | 298750000 | 3 | 40 | 256 qam | 21 |
15 | 306750000 | 2.5 | 40 | 256 qam | 22 |
16 | 314750000 | 2.5 | 40 | 256 qam | 23 |
17 | 322750000 | 2.7 | 40 | 256 qam | 24 |
18 | 330750000 | 2.9 | 40 | 256 qam | 25 |
19 | 370750000 | 2.5 | 40 | 256 qam | 26 |
20 | 378750000 | 2 | 40 | 256 qam | 27 |
21 | 386750000 | 2.2 | 40 | 256 qam | 28 |
22 | 394750000 | 2 | 40 | 256 qam | 29 |
23 | 410750000 | 1.5 | 38 | 256 qam | 31 |
24 | 418750000 | 1.2 | 40 | 256 qam | 32 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 40.3 | 0 | 0 |
2 | Locked | 40.9 | 3 | 0 |
3 | Locked | 40.9 | 4 | 0 |
4 | Locked | 40.9 | 4 | 0 |
5 | Locked | 40.9 | 5 | 0 |
6 | Locked | 40.9 | 0 | 0 |
7 | Locked | 40.3 | 6 | 0 |
8 | Locked | 40.9 | 5 | 0 |
9 | Locked | 40.9 | 6 | 0 |
10 | Locked | 40.3 | 6 | 0 |
11 | Locked | 40.9 | 4 | 0 |
12 | Locked | 40.9 | 5 | 0 |
13 | Locked | 40.3 | 5 | 0 |
14 | Locked | 40.3 | 5 | 0 |
15 | Locked | 40.3 | 14 | 0 |
16 | Locked | 40.9 | 6 | 0 |
17 | Locked | 40.9 | 5 | 0 |
18 | Locked | 40.3 | 4 | 0 |
19 | Locked | 40.3 | 0 | 0 |
20 | Locked | 40.3 | 0 | 0 |
21 | Locked | 40.9 | 0 | 0 |
22 | Locked | 40.3 | 5 | 0 |
23 | Locked | 38.9 | 4 | 0 |
24 | Locked | 40.9 | 2 | 0 |
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 46199981 | 40 | 5120 | 64 qam | 3 |
2 | 39400000 | 40 | 5120 | 64 qam | 4 |
3 | 53699971 | 40 | 5120 | 64 qam | 2 |
4 | 60299983 | 40 | 5120 | 64 qam | 1 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
Network Log
Time Priority Description
15/11/2020 03:41:49 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
15/11/2020 02:14:8 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
15/11/2020 01:25:7 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
13/11/2020 22:08:40 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
Help Please
Here is a link to BQM live graph
https://www.thinkbroadband.com/broadband/monitoring/quality/share/21c4a083f57131b32b17d17733c2335eca...
PS: This has nothing to do with WIFI or cables or router hard reset or cabling.