Internet keeps disconnecting at random times for several hours

[towbeh]

I keep losing internet at completely random times throughout the last few weeks. I'm attaching data for help.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/46268e8a5104dfb434fd829c8e759d9fbe... 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/9ebce4877d06890af6b29ff9f8c44c673b... 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/2264a804145aba952edea1d1ce8e321ab9... 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/a0cbe07407e43b81a2f7eeee45b09fd95b... 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/e9b1e77e50c767f7bf907112d6d3865310... 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/5842dafdeea9af14fe09051af6c7ca25e3... 

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)	138750000	Locked
Ranged Upstream Channel (Hz)	53700130	Locked
Provisioning State	Online

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	138750000	2.2	36	256 qam	1
2	146750000	1.5	36	256 qam	2
3	154750000	1.5	34	256 qam	3
4	170750000	1.7	35	256 qam	5
5	178750000	1.9	34	256 qam	6
6	186750000	1.7	35	256 qam	7
7	194750000	1.5	37	256 qam	8
8	202750000	1.4	37	256 qam	9
9	210750000	1	37	256 qam	10
10	218750000	0.7	37	256 qam	11
11	226750000	0.5	37	256 qam	12
12	234750000	0	37	256 qam	13
13	242750000	-0.4	37	256 qam	14
14	250750000	0.2	37	256 qam	15
15	258750000	0.7	37	256 qam	16
16	266750000	0.5	37	256 qam	17
17	274750000	0.5	37	256 qam	18
18	282750000	1	37	256 qam	19
19	290750000	1	37	256 qam	20
20	298750000	1.2	37	256 qam	21
21	306750000	1.5	37	256 qam	22
22	314750000	1.9	37	256 qam	23
23	322750000	2	37	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	36.8	28817980	14679315
2	Locked	36.6	15705542	3614049
3	Locked	34.7	26433503	9429064
4	Locked	35.4	7049186	1426534
5	Locked	34.9	20711388	9495483
6	Locked	35.9	14605342	4507977
7	Locked	37.6	1360293	255784
8	Locked	37.6	908144	188475
9	Locked	37.6	638266	117530
10	Locked	37.3	686134	109328
11	Locked	37.3	1479530	195876
12	Locked	37.3	1671830	205459
13	Locked	37.3	677814	131181
14	Locked	37.3	427630	85298
15	Locked	37.3	567230	89961
16	Locked	37.6	1626587	206294
17	Locked	37.3	1035118	151033
18	Locked	37.6	480220	99734
19	Locked	37.6	396658	55361
20	Locked	37.6	687910	63355
21	Locked	37.6	407684	53525
22	Locked	37.6	236905	57813
23	Locked	37.6	261596	50787

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	53700130	51	5120	64 qam	2
2	46200000	49.8	5120	32 qam	3
3	39400000	50	5120	64 qam	4
4	60300122	51	5120	64 qam	1

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	23	0
2	ATDMA	0	0	18	0
3	ATDMA	0	0	20	0
4	ATDMA	0	0	36	0

Network Log

Time Priority Description

27/06/2022 18:41:36	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/06/2022 18:41:23	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/06/2022 18:40:22	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/06/2022 18:39:38	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/06/2022 18:39:33	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/06/2022 18:34:8	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/06/2022 18:34:0	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[towbeh]

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	138750000	5.5	37	256 qam	1
2	146750000	5	37	256 qam	2
3	154750000	4.9	37	256 qam	3
4	162750000	5	37	256 qam	4
5	170750000	5.1	37	256 qam	5
6	178750000	5.1	37	256 qam	6
7	186750000	5.1	37	256 qam	7
8	194750000	4.8	38	256 qam	8
9	202750000	4.5	37	256 qam	9
10	210750000	4.4	37	256 qam	10
11	218750000	4.1	38	256 qam	11
12	226750000	3.9	37	256 qam	12
13	234750000	3.5	37	256 qam	13
14	242750000	3.5	37	256 qam	14
15	250750000	3.7	37	256 qam	15
16	258750000	3.7	37	256 qam	16
17	266750000	3.7	37	256 qam	17
18	274750000	4	37	256 qam	18
19	282750000	4.4	37	256 qam	19
20	290750000	4.5	37	256 qam	20
21	298750000	4.8	37	256 qam	21
22	306750000	5	37	256 qam	22
23	314750000	5.4	38	256 qam	23
24	322750000	5.5	38	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	37.6	25719834	14691326
2	Locked	37.6	6973417	9994095
3	Locked	37.6	16462514	14065655
4	Locked	37.6	24169216	26340090
5	Locked	37.3	5465084	11007581
6	Locked	37.3	16846204	14019322
7	Locked	37.6	8688670	3591709
8	Locked	38.6	669900	1538365
9	Locked	37.6	622689	1476242
10	Locked	37.6	793574	1315717
11	Locked	38.6	807278	1328440
12	Locked	37.6	813076	1414102
13	Locked	37.3	908128	1415540
14	Locked	37.6	1107839	1329196
15	Locked	37.6	1074017	1261849
16	Locked	37.6	1042675	1317614
17	Locked	37.3	1222371	1487318
18	Locked	37.6	972787	1411946
19	Locked	37.6	1004363	1182485
20	Locked	37.6	1226899	824746
21	Locked	37.6	1990341	915069
22	Locked	37.6	1557367	796672
23	Locked	38.6	1027797	558790
24	Locked	38.6	1113262	206783

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	53700000	46.8	5120	64 qam	2
2	46200000	47	5120	64 qam	3
3	39400000	47.5	5120	64 qam	4
4	60300000	47.5	5120	64 qam	1

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	10	0
2	ATDMA	0	0	12	0
3	ATDMA	0	0	8	0
4	ATDMA	0	0	14	0

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)	138750000	Locked
Ranged Upstream Channel (Hz)	53700000	Locked
Provisioning State	Online

[Ilyas_Y]

Hey there @towbeh, thanks for reaching out to us.

I'm sorry to hear about the broadband issues you've been having recently.
After looking on the system I can see this will require further assistance.
I will send a private message - watch out for the purple envelope.

Kind regards.