on 29-12-2021 00:35
Hi all, my internet keeps disconnecting at around midnight most nights & can take around 30 minutes to re-connect, lots of switching on & off etc
its becoming very annoying as I’m a late night watcher on my iPad
this has been happening for about 3 months now, I called up but to be honest the girl I spoke to was not great, just wanted me to up my internet speed, there’s absolutely nothing wrong with the speed as I work from home & never have issues in the day
any advice would be gratefully accepted
Hayley
on 29-12-2021 00:57
on 31-12-2021 09:10
Hi Hayl3y,
Thanks for posting and welcome to our community 🙂
I'm sorry to hear you've had some issues with your connection in the evening.
I've been able to locate your account using your forum details, and can see a few of the hubs levels are out of specification. Are you able to perform a reboot of the hub, and I will check the levels again.
Alex_Rm
on 31-12-2021 13:33
I have rebooted - thank you for looking into this for me
on 03-01-2022 09:20
Hello @Hayl3y,
Thank you for doing that, it seems this fixed the errors appearing on your Hub.
How is it for you today?
Many thanks,
New around here? To find out more about the Community check out our Getting Started guide
on 17-06-2022 00:14
I've been having this issue too for the last 3 nights just before midnight, is hugely disruptive when you're in the middle of playing something with a group of friends 😂
What was the fix?
on 19-06-2022 11:36
Hi @Olninyo
Thank you for your post and welcome to our community.
I am sorry to hear about the issues you have been having with the service in the evening.
I have taken a look at things from our side and there was a recent outage in your area.
This is now showing as resolved.
If you are still having the same issue please pop back to us here and we can look into this further for you.
Vikki - Forum Team
New around here? To find out more about the Community check out our Getting Started guide
on 25-07-2022 00:24
Hi
I am also having this issue. Our WiFi keeps disconnecting around Midnight and 1am. This has been happening ever since we got the WiFi which is about a month now.
on 27-07-2022 08:15
Hey there @RicaO, thanks for reaching out to us.
I'm sorry to hear about the issues you're having with the Wi-Fi drop outs.
May I ask if you're able to disconnect all cables, reconnect them and perform a pin hole reset on the hub? (Pop a pin in the reset pin hole, found at the back of the hub for 40 seconds).
Can you also check here to see if there's any area faults? Please sign in and run a diagnostics check.
Let us know how it goes and we can go from there.
Kind regards.
on 31-12-2022 17:36
Same issue here.
Currently no Internet at all after I raised complaint...New year present I guess 😔