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Sloma
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Message 11 of 22
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Re: Internet keeps disconnecting (T4 time outs)

Any feedback?
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Forum Team (Retired) Samantha_L
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Message 12 of 22
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Re: Internet keeps disconnecting (T4 time outs)

Hi Sloma,

 

Thanks for posting on the community and apologies you are experiencing disconnections.

 

From checking your line, I was unable to find any issues that would cause these. The network segment is running stable which is good.

 

Are you able to create a BQM Graph please as this can be helpful? 

 

Speak soon
Sam


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Sloma
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Message 13 of 22
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Re: Internet keeps disconnecting (T4 time outs)

Yes, past the link below:

https://www.thinkbroadband.com/broadband/monitoring/quality/share/790157b24f021e8d35d5c66e0123076ce25e8315
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Forum Team (Retired) Samantha_L
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Message 14 of 22
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Re: Internet keeps disconnecting (T4 time outs)

Morning Sloma,

 

I appreciate you posting your BQM graph. 

 

From checking the graph, your connection looks really good. There are no disconnections nor packet loss showing.

 

How have things been the past 24 hours?

 

Speak soon

Sam


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Sloma
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Message 15 of 22
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Re: Internet keeps disconnecting (T4 time outs)

https://www.thinkbroadband.com/broadband/monitoring/quality/share/77b46066c83e17fb9fc162aca2a91b1bfa71c7fa-15-11-2018

Here is the graph where the disconnection is recorded

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Sloma
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Message 16 of 22
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Re: Internet keeps disconnecting (T4 time outs)

Here is another disconnection evidence:

ec9c8ba811820cb72d72a58d72628bdf344e4c89-17-11-2018

 

 

 

 

 

 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/ec9c8ba811820cb72d72a58d72628bdf344e4c89-17-11-2018

 

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Moderator (Retired) Ralph_R
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Message 17 of 22
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Re: Internet keeps disconnecting (T4 time outs)

Thanks for the update, though checking the Hub stats and local segment reports for around the time of the drop shows no obvious issues to explain why this might have happened.

Is there anything in the Hub logs from the same date and time?

If problems persist I think the next step would be a replacement Hub and power supply just to rule this out.

Please keep us posted.

 

Ralph_R
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Sloma
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Message 18 of 22
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Re: Internet keeps disconnecting (T4 time outs)

The log is full of critical errors but it doesn't look like those are from the same time and date:

2018-10-23 17:45:44.00ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-10-23 23:53:27.00criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-10-28 07:50:50.00ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-10-28 12:56:20.00criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-10-30 11:43:46.00criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-11-01 11:00:50.00ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-11-01 15:29:58.00criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-11-01 23:50:18.00ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-11-02 12:39:48.00ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-11-02 14:53:37.00criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-11-04 18:56:39.00criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-11-06 05:09:40.00criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-11-08 18:54:20.00criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-11-08 18:56:35.00criticalTLV-11 - Failed to set duplicate elements;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-11-09 18:18:30.00criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-11-09 22:03:33.00criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-11-11 14:50:44.00criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-11-12 16:53:41.00criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-11-12 23:18:31.00criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-11-15 18:15:50.00criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Sloma
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Message 19 of 22
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Re: Internet keeps disconnecting (T4 time outs)

Actually, I can see on 15th Nov the error seems to be matching last logged disconnection which is pictured in the first graph I linked.
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Forum Team (Retired) Heather_J
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Message 20 of 22
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Re: Internet keeps disconnecting (T4 time outs)

Hi Sloma,

Thanks for keeping us updated Smiley Very Happy

Let's get a replacement Hub sent out to you. We will need to confirm your delivery address and we can do this via online chat. 

Catch you again, 

Take care. 

Heather_J

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