Thanks for posting on the community and apologies you are experiencing disconnections.
From checking your line, I was unable to find any issues that would cause these. The network segment is running stable which is good.
Are you able to create a BQM Graph please as this can be helpful?
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Yes, past the link below:
I appreciate you posting your BQM graph.
From checking the graph, your connection looks really good. There are no disconnections nor packet loss showing.
How have things been the past 24 hours?
Here is the graph where the disconnection is recorded
Here is another disconnection evidence:
Thanks for the update, though checking the Hub stats and local segment reports for around the time of the drop shows no obvious issues to explain why this might have happened.
Is there anything in the Hub logs from the same date and time?
If problems persist I think the next step would be a replacement Hub and power supply just to rule this out.
Please keep us posted.
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The log is full of critical errors but it doesn't look like those are from the same time and date:
Thanks for keeping us updated 😄
Let's get a replacement Hub sent out to you. We will need to confirm your delivery address and we can do this via online chat.
Catch you again,
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