Internet keeps cutting out

[Sir_Donut]

Hi all

ive gotten an issue with out hub, it keeps dropping network every 30-45 mins

i found the following error in the network log

SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Any help would be great

Thanks

Alex

[Sir_Donut · Accepted solution]

Issue was resolved by engineer, we were 6db to high on our signal range, which was causing our router to crash

[Akua_A]

Hi @Sir_Donut, 

Welcome to our community forums and thank you for your first posts.

Sorry to hear you were having issues with your disconnections. We are however glad that a member of our team was able to resolve this for you.

Please do not hesitate to contact us if you need any further help.

Thanks,