Internet going offline every 20 to 30 minutes.

[ChrisMayhew]

Hello

My internet keeps going offline every 20 to 30 minutes since yesterday morning... We've spoken to someone on the phone this morning who "refreshed" things on their end but it's done nothing and still continues to drop out and come back on... The light at the bottom of the hub just starts to flash then the two arrows appear for a while then it comes back on.. Rinse and repeat.

Any ideas?? It's been absolutely solid as a rock until yesterday morning.

SH3 stats to follow in replies.

[ChrisMayhew]

The engineer has been today and seems to have fixed the problem so far! Power levels are now around 4 on the downstream.

He said that all the connectors on our lines are 20 years old so he's replaced them with new ones and tidied up the boxes on the outside of the house.

So hopefully this will resolve the issues we've had for the last week.

[Serena_C]

Hi @ChrisMayhew

Thanks very much for coming back to let us know how things went, I'm really glad to hear that everything is working well for you since the engineer visit.

Please get back in touch if there's anything you need,

Best wishes,

Serena