on 03-07-2021 10:46
Hello
My internet keeps going offline every 20 to 30 minutes since yesterday morning... We've spoken to someone on the phone this morning who "refreshed" things on their end but it's done nothing and still continues to drop out and come back on... The light at the bottom of the hub just starts to flash then the two arrows appear for a while then it comes back on.. Rinse and repeat.
Any ideas?? It's been absolutely solid as a rock until yesterday morning.
SH3 stats to follow in replies.
on 03-07-2021 10:47
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 435000000 | 6.5 | 40 | 256 qam | 36 |
2 | 235000000 | 6.6 | 40 | 256 qam | 13 |
3 | 243000000 | 6.9 | 40 | 256 qam | 14 |
4 | 251000000 | 7 | 40 | 256 qam | 15 |
5 | 259000000 | 7.1 | 40 | 256 qam | 16 |
6 | 267000000 | 7 | 40 | 256 qam | 17 |
7 | 275000000 | 6.9 | 40 | 256 qam | 18 |
8 | 283000000 | 6.9 | 40 | 256 qam | 19 |
9 | 291000000 | 6.5 | 40 | 256 qam | 20 |
10 | 299000000 | 7 | 38 | 256 qam | 21 |
11 | 307000000 | 7.5 | 40 | 256 qam | 22 |
12 | 315000000 | 7.5 | 40 | 256 qam | 23 |
13 | 323000000 | 7.4 | 40 | 256 qam | 24 |
14 | 347000000 | 6.6 | 40 | 256 qam | 25 |
15 | 355000000 | 6.9 | 40 | 256 qam | 26 |
16 | 363000000 | 6.5 | 40 | 256 qam | 27 |
17 | 371000000 | 6.5 | 40 | 256 qam | 28 |
18 | 379000000 | 7.1 | 40 | 256 qam | 29 |
19 | 387000000 | 6.9 | 40 | 256 qam | 30 |
20 | 395000000 | 7 | 38 | 256 qam | 31 |
21 | 403000000 | 7 | 40 | 256 qam | 32 |
22 | 411000000 | 6.8 | 40 | 256 qam | 33 |
23 | 419000000 | 6.9 | 40 | 256 qam | 34 |
24 | 427000000 | 6.9 | 40 | 256 qam | 35 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 40.9 | 0 | 0 |
2 | Locked | 40.3 | 4 | 0 |
3 | Locked | 40.9 | 6 | 0 |
4 | Locked | 40.9 | 0 | 0 |
5 | Locked | 40.3 | 6 | 0 |
6 | Locked | 40.3 | 6 | 0 |
7 | Locked | 40.9 | 4 | 0 |
8 | Locked | 40.9 | 4 | 0 |
9 | Locked | 40.3 | 0 | 0 |
10 | Locked | 38.9 | 5 | 0 |
11 | Locked | 40.9 | 1 | 0 |
12 | Locked | 40.9 | 5 | 0 |
13 | Locked | 40.3 | 5 | 0 |
14 | Locked | 40.3 | 12 | 0 |
15 | Locked | 40.3 | 5 | 0 |
16 | Locked | 40.3 | 5 | 0 |
17 | Locked | 40.9 | 0 | 0 |
18 | Locked | 40.3 | 6 | 0 |
19 | Locked | 40.9 | 5 | 0 |
20 | Locked | 38.6 | 6 | 0 |
21 | Locked | 40.3 | 6 | 0 |
22 | Locked | 40.3 | 5 | 0 |
23 | Locked | 40.3 | 6 | 0 |
24 | Locked | 40.3 | 6 | 0 |
on 03-07-2021 10:47
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 32600017 | 44.8 | 5120 | 64 qam | 5 |
2 | 39400029 | 45.3 | 5120 | 64 qam | 4 |
3 | 46200034 | 46.3 | 5120 | 64 qam | 3 |
4 | 53700019 | 48.3 | 5120 | 64 qam | 2 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
on 03-07-2021 10:47
Network Log
Time Priority Description
03/07/2021 08:31:7 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
03/07/2021 08:30:15 | Warning! | LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:02:35 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
03/07/2021 07:54:23 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
03/07/2021 07:26:5 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
03/07/2021 06:02:21 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/07/2021 20:29:42 | critical | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/07/2021 20:29:1 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/07/2021 20:28:56 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/07/2021 20:28:56 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/07/2021 20:28:56 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/07/2021 20:28:56 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/07/2021 20:28:55 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/07/2021 19:26:12 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
30/06/2021 17:44:11 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
30/06/2021 15:13:21 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
30/06/2021 14:09:58 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
30/06/2021 14:09:58 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
30/06/2021 13:39:59 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
30/06/2021 13:39:59 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
on 03-07-2021 15:28
I setup a BQM a couple of hours ago and this is the results.. Every red bit is when the internet drops which seems to be roughly every 50 minutes to an hour now.
on 03-07-2021 15:45
on 03-07-2021 15:55
Thanks for the reply.. I tried a factory reset this morning and unfortunately, it didn't do anything to help.
The guy we spoke to on the phone this morning just told us to power cycle it and see how it goes even though I told him I'd been doing that since yesterday evening.
The speed is still fine it just keeps dropping connection as if the modem is rebooting or something.
on 03-07-2021 16:11
on 03-07-2021 16:12
There you go.. Just had another 2 disconnects
on 03-07-2021 16:21