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Internet going off multiple times a day

ZakkCuthbert101
Joining in

Internet is going off multiple times day and night, the router shows either a white blinking light or a green bar. 
It goes off on both Wi-Fi and Ethernet devices and happens using the virgin router and using another router in modem mode. 
I work from home doing 12 hour shifts rotations on day and nightshifts and this is effecting my work.
can anyone advise how I can fix this?
Thank you. 

2 REPLIES 2

Tudor
Very Insightful Person
Very Insightful Person

Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page http://www.virginmedia.com/servicechecker although this only covers large outages.

VM will not dispatch any technicians while an area fault exists.

If no faults found:

Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Matthew_ML
Forum Team
Forum Team

Hey ZakkCutherbert101, thank you for reaching out and a warm welcome to the community, I am sorry to see you are having some connection issues. 

I have some run some tests and I can't see any major issues at all.

How has the connection been since Sunday, have you seen any improvements at all? Thanks

Matt - Forum Team


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