on 17-11-2020 23:46
Hi,
Our Internet cuts out roughly 2 minutes past the hour, every hour of the day. It then takes about 3 minutes for the Internet to come back on.
Any ideas on how to solve this problem will be greatly appreciated.
Answered! Go to Answer
on 18-11-2020 00:21
on 18-11-2020 00:21
on 18-11-2020 08:13
Thank you for your reply.
It appears to happen to both Ethernet and WiFi. I'm not particularly IT savvy but it seems to be the case that the router is resetting itself every hour.
Anyone know how we can request a new router?
on 18-11-2020 11:04
on 09-02-2021 19:58
Such a strange thing, but ours does this too. 42 minutes past the hour every hour our hub resets and takes a couple of minutes to recover.
Tried all the above and it hasn't helped.
What on earth causes such a thing to happen like clockwork like this?
on 09-02-2021 20:03
on 09-02-2021 22:08
I've set up the BQM. The link is here
https://www.thinkbroadband.com/broadband/monitoring/quality/share/1fa219b1ed1b7de165438bd275ac5f2e68b2c8da
on 10-02-2021 17:43
Looks like the BQM doesn't work with the new hub, sadly.
Engineer coming 16th Feb which is ages away
on 18-06-2021 18:43
Same here, currently 39mins past hour but this changes every couple of weeks. It is causing havoc with working from home as we lose important data every time it happens.
on 18-06-2021 19:19
Hello @Djflick.
Welcome to the community page, thank you for posting on here.
I am sorry to see that you are having issues with your broadband.
I was unable to find your account using your forums details.
Can you tell me if you have checked to see if this is due to an area issue? You can check this on our service status link here
Look forward to hearing back from you.
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