Hub 3 internet drops multiple times daily for several months now (Ethernet and WiFi). I haven’t called this in yet because I can’t bear to spend hours on the phone being told to restart when I know that fixes the problem only temporarily. I’ve read a lot of posts on this and see that getting a new hub is usually one of the middle steps. So as a customer of way too many years I want to cut straight to that point. Hope someone will pick this up and arrange delivery with further ado.
We need to ascertain if there’s an issue first before you get any new equipment.
Post back the network, upstream and downstream logs from the hubs admin pages back here as text
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Thanks for getting back to me. It is still dropping daily. Can you see anything to explain it in log I posted that documents this fact (I cannot interpret it but the word ciritcal seems to appear a lot).
Also, set up a 'Broadband Quality Monitor'. This will monitor the state of your connection and record any network dropouts etc - You can do this at ThinkBroadband (https://www.thinkbroadband.com/broadband/monitoring/quality) Give it a while to gather data and then click 'Share Live graph' and paste the 'Direct Link' into the forum!