on 26-06-2021 16:10
Hi,
I've been recommended to post here, although it seems there's a lot of people with the same issue as me, but I will follow the channels to see what happens.
For some months now, my wife and I have been experiencing latency issues. These can show up as showing as 'connected' but not (pages won't load, WhatsApp messages will not send/receive etc). Also, whilst gaming, disconnects and spikes.
I've tried multiple restarts, 2 complete factory resets of the Hub 3, but nothing seems to help. The download speeds (on the 5ghz) is absolutely fine, but it's the latency/drop outs that are the real issue. Strangely, my neighbour who is also with Virgin Media has the exact same issue!
We only use WiFi, and have not had the problem show itself until a few months ago.
Here's the info from the Router Status page.
1 | Locked | 38.9 | 447 | 1 |
2 | Locked | 38.6 | 319 | 0 |
3 | Locked | 38.6 | 352 | 11 |
4 | Locked | 38.6 | 318 | 0 |
5 | Locked | 37.6 | 483 | 43 |
6 | Locked | 37.6 | 620 | 0 |
7 | Locked | 37.6 | 929 | 17 |
8 | Locked | 38.6 | 1017 | 0 |
9 | Locked | 38.6 | 555 | 0 |
10 | Locked | 37.6 | 689 | 0 |
11 | Locked | 37.6 | 497 | 34 |
12 | Locked | 38.6 | 454 | 0 |
13 | Locked | 38.6 | 447 | 0 |
14 | Locked | 38.6 | 858 | 11 |
15 | Locked | 38.6 | 332 | 0 |
16 | Locked | 38.6 | 485 | 13 |
17 | Locked | 38.6 | 373 | 16 |
18 | Locked | 38.6 | 477 | 0 |
19 | Locked | 38.6 | 410 | 0 |
20 | Locked | 38.9 | 423 | 26 |
21 | Locked | 38.9 | 379 | 0 |
22 | Locked | 38.9 | 329 | 13 |
23 | Locked | 38.6 | 285 | 0 |
24 | Locked | 38.6 | 356 | 30 |
1 | 60300000 | 45.8 | 5120 | 64 qam | 1 |
2 | 46200000 | 44.5 | 5120 | 64 qam | 3 |
3 | 39400000 | 44.3 | 5120 | 64 qam | 4 |
4 | 53700000 | 45.3 | 5120 | 64 qam | 2 |
1 | ATDMA | 0 | 0 | 4 | 0 |
2 | ATDMA | 0 | 0 | 5 | 0 |
3 | ATDMA | 0 | 0 | 5 | 0 |
4 | ATDMA | 0 | 0 | 4 | 0 |
26/06/2021 14:05:45 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
25/06/2021 10:03:30 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
22/06/2021 15:17:3 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
21/06/2021 22:03:30 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
21/06/2021 00:50:24 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/06/2021 12:40:50 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/06/2021 10:06:24 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/06/2021 10:03:30 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
14/06/2021 23:22:12 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
14/06/2021 22:03:30 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
12/06/2021 01:09:4 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
11/06/2021 10:03:30 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/06/2021 05:09:41 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
07/06/2021 22:03:30 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/06/2021 16:29:14 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/06/2021 10:03:30 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/06/2021 05:31:52 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/06/2021 16:01:34 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
31/05/2021 16:08:59 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
30/05/2021 16:54:48 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
Thanks in advance for any help
on 27-06-2021 07:55
Hi,
Do you have a device with an Ethernet port that you could run some speedtests with? Fast.com has some advanced options that let you hammer your connections home.
The reason I ask is because it's important to figure out if the issue lies with WiFi (interference for example. Those sky wifi APs can be nasty!) or the Modem.
on 27-06-2021 12:38
on 28-06-2021 16:22
Thanks for your post @Riddy and a very warm welcome to you
Are you able to update us on the state of the connection? Can you also look into the posts from @Yakidd91 and @jbrennand?
Have you attempted to do a pin hole reset on the hub?
Kindest regards,
David_Bn
on 03-07-2021 17:38
Hi,
Been away for a few nights so been unable to check. I have reset the router using the pin hole twice. Still the same unfortunately. Here is the data again from today. I have restarted the router since the last time again to see if that helps.
This is all the data in the Downstream, Upstream and Network Log tabs. If you need the others, let me know. If this doesn't help, I will purchase a LAN cable to try fast.com as suggested to see if that shows anything, but would like to undertake other avenues in the mean time.
Thanks
Downstream:
Refresh data
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 331000000 1.2 38 256 qam 25
2 203000000 0.7 38 256 qam 9
3 211000000 0.5 38 256 qam 10
4 219000000 0.2 38 256 qam 11
5 227000000 0 37 256 qam 12
6 235000000 -0.7 37 256 qam 13
7 243000000 -1 37 256 qam 14
8 251000000 -0.9 38 256 qam 15
9 259000000 -0.7 38 256 qam 16
10 267000000 -0.5 37 256 qam 17
11 275000000 -0.2 37 256 qam 18
12 283000000 0.2 38 256 qam 19
13 291000000 0.2 38 256 qam 20
14 299000000 0.4 37 256 qam 21
15 307000000 1 38 256 qam 22
16 315000000 1 38 256 qam 23
17 323000000 1 38 256 qam 24
18 339000000 1 38 256 qam 26
19 347000000 0.9 38 256 qam 27
20 355000000 1.2 38 256 qam 28
21 363000000 1.4 38 256 qam 29
22 371000000 1 38 256 qam 30
23 379000000 1 38 256 qam 31
24 387000000 0.7 38 256 qam 32
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 38.6 104 0
2 Locked 38.6 57 0
3 Locked 38.6 62 0
4 Locked 38.6 45 0
5 Locked 37.3 100 0
6 Locked 37.6 137 0
7 Locked 37.3 177 0
8 Locked 38.6 212 0
9 Locked 38.6 123 0
10 Locked 37.6 135 0
11 Locked 37.6 85 0
12 Locked 38.6 77 0
13 Locked 38.6 88 0
14 Locked 37.6 152 0
15 Locked 38.6 60 15
16 Locked 38.6 147 0
17 Locked 38.9 66 0
18 Locked 38.6 87 0
19 Locked 38.6 124 0
20 Locked 38.6 83 13
21 Locked 38.9 77 0
22 Locked 38.6 69 0
23 Locked 38.9 50 0
24 Locked 38.6 73
0
Upstream:
Refresh data
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 60300000 45.5 5120 64 qam 1
2 46200000 44.5 5120 64 qam 3
3 53700000 45.3 5120 64 qam 2
4 39400000 44.5 5120 64 qam 4
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 0 0
2 ATDMA 0 0 1 0
3 ATDMA 0 0 2 0
4 ATDMA 0 0 4
0
Network Log:
Refresh data
Network Log
Time Priority Description
02/07/2021 18:59:28 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/06/2021 22:34:7 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/06/2021 14:55:24 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/06/2021 19:50:14 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/06/2021 14:05:45 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/06/2021 10:03:30 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/06/2021 15:17:3 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/06/2021 22:03:30 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/06/2021 00:50:24 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/06/2021 12:40:50 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/06/2021 10:06:24 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/06/2021 10:03:30 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/06/2021 23:22:12 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/06/2021 22:03:30 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/06/2021 01:09:4 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/06/2021 10:03:30 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/06/2021 05:09:41 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/06/2021 22:03:30 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/06/2021 16:29:14 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/06/2021 10:03:30 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
on 04-07-2021 12:34
Hello @Riddy.
Welcome back to the community page, thank you for posting on here.
I am sorry about your current internet issues.
I will send you a private message so I can investigate this further.
Many thanks
New around here? To find out more about the Community check out our Getting Started guide
on 04-07-2021 15:15
Hello @Riddy.
Thank you for talking to me in private, I am glad that I was able to help you for now.
Please do keep us up to date with how it goes.
Many thanks,
New around here? To find out more about the Community check out our Getting Started guide
on 15-07-2021 09:33
Hi,
I had an engineer out who replaced some of my extension cables to the TiVo box, as he said that that can have an effect on the internet.
Unfortunately, the issue is still happening but I have further information.
When the drop outs occur, most of the time we still get the WiFi signal, but no webpages load etc until we disconnect, and reconnect.
This makes me think it may be an issue with losing connection the ISP, rather than the router, but unsure as no expert.
All I know, is it's still a problem every day.
Thanks
on 15-07-2021 12:40
15-07-2021 15:40 - edited 15-07-2021 15:40
Here they are, thanks.Had to post as plain text due to it being over 20,000 characters with the tables from copy & paste 😞 Am currently running a BQM and will post that in a couple of days
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 331000000 1.7 38 256 qam 25
2 203000000 1.2 38 256 qam 9
3 211000000 0.9 38 256 qam 10
4 219000000 0.7 38 256 qam 11
5 227000000 0.4 37 256 qam 12
6 235000000 0.2 37 256 qam 13
7 243000000 -0.2 37 256 qam 14
8 251000000 -0.5 37 256 qam 15
9 259000000 -0.2 37 256 qam 16
10 267000000 0 37 256 qam 17
11 275000000 0.2 37 256 qam 18
12 283000000 0.5 38 256 qam 19
13 291000000 0.9 38 256 qam 20
14 299000000 1.2 38 256 qam 21
15 307000000 1.2 38 256 qam 22
16 315000000 1.2 38 256 qam 23
17 323000000 1.4 38 256 qam 24
18 339000000 1.5 38 256 qam 26
19 347000000 1.5 38 256 qam 27
20 355000000 1.5 38 256 qam 28
21 363000000 1.7 38 256 qam 29
22 371000000 1.7 38 256 qam 30
23 379000000 1.5 38 256 qam 31
24 387000000 1.4 38 256 qam 32
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 38.6 251 0
2 Locked 38.6 223 0
3 Locked 38.2 296 0
4 Locked 38.6 261 0
5 Locked 37.6 276 0
6 Locked 37.6 369 0
7 Locked 37.6 468 0
8 Locked 37.6 613 0
9 Locked 37.3 433 0
10 Locked 37.6 447 0
11 Locked 37.6 351 0
12 Locked 38.6 334 0
13 Locked 38.6 265 0
14 Locked 37.6 309 0
15 Locked 38.6 238 0
16 Locked 38.6 283 0
17 Locked 38.6 290 1
18 Locked 38.9 270 0
19 Locked 38.9 240 0
20 Locked 38.6 190 0
21 Locked 38.9 218 15
22 Locked 38.6 195 0
23 Locked 38.6 248 0
24 Locked 38.9 258
0
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 60300288 45 5120 64 qam 1
2 46200273 44 5120 64 qam 3
3 53700297 44.5 5120 64 qam 2
4 39400268 43.8 5120 64 qam 4
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 1 0
2 ATDMA 0 0 5 0
3 ATDMA 0 0 1 0
4 ATDMA 0 0 1 0
Network Log
Time Priority Description
14/07/2021 20:12:11 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/07/2021 20:12:2 Warning! LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/07/2021 17:11:15 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/07/2021 16:09:49 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/07/2021 00:39:37 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/07/2021 20:41:16 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/07/2021 12:20:8 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/07/2021 11:32:9 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/07/2021 16:53:31 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/07/2021 16:51:6 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/07/2021 16:51:0 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/07/2021 16:51:0 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/07/2021 16:51:0 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/07/2021 16:51:0 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/07/2021 06:59:28 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/07/2021 03:48:45 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/07/2021 18:59:28 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/06/2021 22:34:7 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/06/2021 14:55:24 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/06/2021 19:50:14 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;