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pjau86
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Message 1 of 7
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Internet drops daily

Over the past year my internet has been dropping more and more, it used to do it maybe once every 4-5 days. For months now it has been dropping daily, sometimes might stretch to a couple days.

The internet stops working on all devices, wired and wireless, at the same time. My Super Hub 2ac has all blue lights still just like when it is working. But nothing is working. It's really starting to annoy me now, so I have decided to get off my behind and see what to do about it.

channels.PNG

Thanks for any help you can provide. 😊

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Beechy1986
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Message 2 of 7
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Re: Internet drops daily

I have the same problem. Except mine drops out every 30 min or so when im streaming. Lose connection for about a min. I have 100 mbps otherwise so good speed then nothing. Drives me mad. All lights stay on as normal on the hub. Its on the ethernet and WiFi. Changed cables reset the rooter still the same. Something not right at all! Anyone else have problems ? 

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PiXiL
Dialled in
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Message 3 of 7
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Re: Internet drops daily

I've also been having the same issue. It's been happening for months now, which I was hoping could be a temporary problem, but lately it's been disconnecting both wireless and wired connections daily.  This happens for quite lengthy amounts of time and has been annoying the household to no end. 

I know for sure that any tech support gurus on here will need your Network Log (with mac addresses / IP removed for privacy).  On the Super Hub 3.0 this can be found in the settings at 192.168.0.1 > Advanced Settings > Tools > Network Status > Network Log

I will make my own post as to not hijack yours. Thanks for the post though, it's nice to see I'm not alone with this matter. 

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pjau86
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Message 4 of 7
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Re: Internet drops daily

Thanks, will post that too.

 

11/05/201923:09:21 GMT66050310Auth Success - Web login successful.
11/05/201923:09:16 GMT66050310Auth Success - Web login successful.
11/05/201922:11:04 GMT82000200No Ranging Response received - T3 time-out
11/05/201922:11:02 GMT82000200No Ranging Response received - T3 time-out
11/05/201922:11:01 GMT82000200No Ranging Response received - T3 time-out
11/05/201922:11:00 GMT82000200No Ranging Response received - T3 time-out
11/05/201921:59:11 GMT82000200No Ranging Response received - T3 time-out
11/05/201921:59:09 GMT82000200No Ranging Response received - T3 time-out
11/05/201921:59:08 GMT82000200No Ranging Response received - T3 time-out
11/05/201921:59:07 GMT82000200No Ranging Response received - T3 time-out
11/05/201921:59:06 GMT82000200No Ranging Response received - T3 time-out
11/05/201921:59:04 GMT82000200No Ranging Response received - T3 time-out
11/05/201921:59:03 GMT82000200No Ranging Response received - T3 time-out
11/05/201921:59:02 GMT82000200No Ranging Response received - T3 time-out
11/05/201921:59:01 GMT82000200No Ranging Response received - T3 time-out
11/05/201921:58:59 GMT82000200No Ranging Response received - T3 time-out
11/05/201921:58:58 GMT82000200No Ranging Response received - T3 time-out
11/05/201921:58:57 GMT82000200No Ranging Response received - T3 time-out
11/05/201921:58:56 GMT82000200No Ranging Response received - T3 time-out
11/05/201921:58:54 GMT82000200No Ranging Response received - T3 time-out
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pjau86
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Message 5 of 7
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Re: Internet drops daily

Thanks, I will add that to.

Date Time Error Number Error Description

11/05/201923:28:02 GMT66050310Auth Success - Web login successful.
11/05/201923:27:57 GMT66050310Auth Success - Web login successful.
11/05/201923:09:21 GMT66050310Auth Success - Web login successful.
11/05/201923:09:16 GMT66050310Auth Success - Web login successful.
11/05/201922:11:04 GMT82000200No Ranging Response received - T3 time-out
11/05/201922:11:02 GMT82000200No Ranging Response received - T3 time-out
11/05/201922:11:01 GMT82000200No Ranging Response received - T3 time-out
11/05/201922:11:00 GMT82000200No Ranging Response received - T3 time-out
11/05/201921:59:11 GMT82000200No Ranging Response received - T3 time-out
11/05/201921:59:09 GMT82000200No Ranging Response received - T3 time-out
11/05/201921:59:08 GMT82000200No Ranging Response received - T3 time-out
11/05/201921:59:07 GMT82000200No Ranging Response received - T3 time-out
11/05/201921:59:06 GMT82000200No Ranging Response received - T3 time-out
11/05/201921:59:04 GMT82000200No Ranging Response received - T3 time-out
11/05/201921:59:03 GMT82000200No Ranging Response received - T3 time-out
11/05/201921:59:02 GMT82000200No Ranging Response received - T3 time-out
11/05/201921:59:01 GMT82000200No Ranging Response received - T3 time-out
11/05/201921:58:59 GMT82000200No Ranging Response received - T3 time-out
11/05/201921:58:58 GMT82000200No Ranging Response received - T3 time-out
11/05/201921:58:57 GMT82000200No Ranging Response received - T3 time-out
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jbrennand
Alessandro Volta
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Message 6 of 7
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Re: Internet drops daily

Have you all called in the faults - what did they say ?

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Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Forum Team
Forum Team
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Message 7 of 7
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Re: Internet drops daily

Hello pjau86, 

Thank you for posting on our community forum page. 

I'm very sorry to hear about the daily drop outs you have been experiencing. 

I would like to runs some diagnostics from our side so we can take a closer look at the problem. 

You may also benefit by upgrading to a Hub 3.0 which we can arrange for you free of charge. 

You will find a private message that I have sent you by clicking on the purple envelop which is located on the top right hand side of your screen. 

Regards, 

Dean C

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