Internet drops almost every hour

[garrattl96]

Hello.

For over a year now our internet has been dropping its connection every hour or so, I’ve contacted virgin only to be told that there’s work in my area (which I know isn’t the case as a friend of mine lives next door and has absolutely no issue at all).

We give it a month or so to receive a text saying that work has been completed and all shall be fine only for nothing to have changed at all.

Then call virgin again to rinse and repeat. Honestly at our wits end with this now especially with the cost of our broadband going up to nearly £70.

[garrattl96]

So now that it is past the estimated time of things being fixed, the problem still persists. In fact it has been worse today.

[Paul_DN]

Hi garrattl96,

Thank you for reaching back out, sorry to hear the congestion issue in your area is ongoing, all fix times are estimated only and can change depending on the complexity of the issue, the current estimated fix date is 31/03/23 @ 09:00, apologies again for any inconvenience caused.

Regards

Paul.