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robtimusprime93
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Internet dropping

I'm getting issues with my pc and Xbox, when gaming my connection appears to be dropping. Connection is not being lost but ping goes sky high and connection interrupted appears whilst I lag around. It almost seems like there's some sort of interference happening. It goes back to normal after a minute or two but then drops again and I lag all over.

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robtimusprime93
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Re: Internet dropping

I should point out both devices are hardwired to the hub 3.0

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Tudor
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Re: Internet dropping

Go into your hub on 192.168.0.1 and post your up/down stream stats and network log. 


There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal
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robtimusprime93
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Re: Internet dropping

Screenshot_20190219_223940_com.android.chrome.jpg

 

Screenshot_20190219_223841_com.android.chrome.jpg

 

Screenshot_20190219_223829_com.android.chrome.jpg

 

Screenshot_20190219_223818_com.android.chrome.jpg

 

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robtimusprime93
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Re: Internet dropping


@Tudor wrote:

Go into your hub on 192.168.0.1 and post your up/down stream stats and network log. 


Are those warning and criticals cause for concern? 

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Superuser
Superuser
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Helpful Answer

Re: Internet dropping

With downstreams like that it's a wonder that you've got any connection at all.

You need to either ring in to 151 (from a VM line 0345 454 1111 from any other) or wait for a Forum Team member to respond on here, as VM will have to book a tech visit to get this looked at.

Tim

Edit - If you decide to ring in, please let us know on here.

________________________________________


Only use Helpful answer if your problems been solved.

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robtimusprime93
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Re: Internet dropping

I'll call now, thanks 

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