Internet dropping out all the time (power levels check please?!)

[jgibbins]

Hi,

My internet keeps dropping out for a few seconds - happening more and more frequently and today has been literally every 10 minutes. I have seen in other forums that power supply maybe causing this issue so am posting those here also. This is affecting WiFi and ethernet devices from a HUB 3.0.

Any help greatly appreciated!

Upstream bonded channels
Channel	Frequency (Hz)	Power (dBmV)	Symbol Rate (ksps)	Modulation	Channel ID
1	53700029	49.3	5120	64 qam	6
2	46200000	49.5	5120	64 qam	7
3	60300000	49.8	5120	64 qam	5
4	39399891	49.5	5120	64 qam	8

Upstream bonded channels
Channel	Channel Type	T1 Timeouts	T2 Timeouts	T3 Timeouts	T4 Timeouts
1	ATDMA	0	0	14	0
2	ATDMA	0	0	130	0
3	ATDMA	0	0	135	0
4	ATDMA	0	0	130	0

Downstream bonded channels
Channel	Frequency (Hz)	Power (dBmV)	SNR (dB)	Modulation	Channel ID
1	139000000	3.7	40	256 qam	1
2	147000000	3.2	40	256 qam	2
3	155000000	3	40	256 qam	3
4	163000000	2.7	40	256 qam	4
5	171000000	2.4	40	256 qam	5
6	179000000	2	40	256 qam	6
7	187000000	1.9	40	256 qam	7
8	195000000	1.9	40	256 qam	8
9	203000000	1.5	40	256 qam	9
10	211000000	1.7	40	256 qam	10
11	219000000	1.5	40	256 qam	11
12	227000000	1.7	40	256 qam	12
13	235000000	1.5	40	256 qam	13
14	243000000	1.5	40	256 qam	14
15	251000000	1.5	40	256 qam	15
16	259000000	0.9	40	256 qam	16
17	267000000	0	40	256 qam	17
18	275000000	0	40	256 qam	18
19	283000000	0.7	40	256 qam	19
20	291000000	1.2	40	256 qam	20
21	299000000	1.4	40	256 qam	21
22	307000000	1.5	40	256 qam	22
23	315000000	1.5	40	256 qam	23
24	323000000	1.7	40	256 qam	24

Downstream bonded channels
Channel	Locked Status	RxMER (dB)	Pre RS Errors	Post RS Errors
1	Locked	40.3	3493	78237
2	Locked	40.3	5820	65910
3	Locked	40.3	6001	67731
4	Locked	40.3	5318	66441
5	Locked	40.3	3771	76321
6	Locked	40.9	4006	72955
7	Locked	40.3	3700	79129
8	Locked	40.9	3181	72879
9	Locked	40.3	2808	73182
10	Locked	40.3	1385	63679
11	Locked	40.9	2236	67604
12	Locked	40.3	2422	69993
13	Locked	40.3	2309	58292
14	Locked	40.3	1672	66944
15	Locked	40.3	1165	64033
16	Locked	40.3	5536	82233
17	Locked	40.3	7538	73773
18	Locked	40.3	8604	79832
19	Locked	40.3	8062	79052
20	Locked	40.3	4259	61325
21	Locked	40.3	1275	52990
22	Locked	40.3	1465	48732
23	Locked	40.3	2468	56068
24	Locked	40.3	2379	63775

[Adduxi]

It looks like you have noise on the line as shown by the PostRS errors.  Reboot the Hub and keep an eye on the errors, if they build up quickly there is a problem and you will need an engineer.

Also setup a BQM to help with diagnostics,  www.thinkbroadband.com/ping

[David_Bn]

Thanks for your post @jgibbins, and a very warm welcome to you!

I've been able to find your account and run through diagnostics on the equipment, in which I've been advised that there are some minor issues due to loose cabling on the equipment

Can you please seek to ensure that all connections are finger tight for us and then monitor the connection?

It may also be worth rebooting the hub, or possibly even performing a reset to see if this resolves this issue for you 

Kindest regards,

David _Bn