Menu
Reply
Tyler_t97
  • 3
  • 0
  • 0
Joining in
174 Views
Message 1 of 4
Flag for a moderator

Internet dropping off wired and wifi

Does anybody know what these error codes mean? The internet drops at random times of the day and even wired devices are affected. Thanks 

02/02/2021 14:18:1criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

02/02/2021 14:07:24noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

31/01/2021 22:31:48criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

31/01/2021 03:56:29noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

31/01/2021 03:56:29ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

29/01/2021 10:02:53criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;29/01/2021 08:56:50Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;29/01/2021 08:56:50criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

29/01/2021 08:56:50Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

29/01/2021 08:56:50criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

29/01/2021 08:56:49Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

28/01/2021 07:51:42criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

28/01/2021 06:46:24noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

28/01/2021 06:41:3noticeTLV-11 - unrecognized OID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

28/01/2021 06:40:10noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

28/01/2021 05:39:22criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

28/01/2021 05:38:52criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

28/01/2021 05:38:52criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

28/01/2021 05:37:39criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

28/01/2021 05:37:39criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

Tags (3)
0 Kudos
Reply
jbrennand
  • 23.86K
  • 2.53K
  • 4.33K
Very Insightful Person
Very Insightful Person
150 Views
Message 2 of 4
Flag for a moderator

Re: Internet dropping off wired and wifi

Follow this protocol
________________

Post up your Hub/network connection details and someone will check to see if there is a problem there.  In your browser’s URL box type in http://192.168.0.1  (or http://192.168.100.1 - if in modem mode) and hit return. On the first page up [there should be no need to login if you have done so before unless you have the New Hub4 when you do] click on the “router status” icon/text at bottom-middle of first page up and then copy/paste as “Formatted Text” (not images) 3 FULL sets of data onto here – 2 pages from the Downstream, 2 from the Upstream, & the Network Logs page. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again.

Also, in the meantime... if you haven’t already, set up a free and secure “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph” (as per instructions on the TB website) when it starts to develop.

https://www.thinkbroadband.com/broadband/monitoring/quality

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
Tyler_t97
  • 3
  • 0
  • 0
Joining in
142 Views
Message 3 of 4
Flag for a moderator

Re: Internet dropping off wired and wifi

Thanks for the reply John just read a reply from you on somebody else's post and I called virgin and the automated thing said it was sending a signal to my line and everything went down for 10 mins but now back up so will have to see if that helps. Here is my down up and network logs as requested thanks Tyler 

 

Downstream

Channel           Frequency (Hz)            Power (dBmV) SNR (dB)          Modulation     Channel ID

1          402750000      0.4       40        256 qam          29

2          250750000      0.7       40        256 qam          15

3          258750000      0.7       38        256 qam          16

4          266750000      0.5       40        256 qam          17

5          274750000      0.7       40        256 qam          18

6          282750000      0.7       40        256 qam          19

7          290750000      0.7       38        256 qam          20

8          298750000      0.7       40        256 qam          21

9          306750000      0.5       40        256 qam          22

10        314750000      0.9       40        256 qam          23

11        322750000      1          38        256 qam          24

12        330750000      1.2       40        256 qam          25

13        378750000      0.7       38        256 qam          26

14        386750000      0.2       40        256 qam          27

15        394750000      0          38        256 qam          28

16        410750000      0.5       38        256 qam          30

17        418750000      0.7       40        256 qam          31

18        426750000      0.9       40        256 qam          32

19        434750000      0.7       40        256 qam          33

20        442750000      0.2       40        256 qam          34

21        450750000      0          38        256 qam          35

22        458750000      0          38        256 qam          36

23        466750000      -0.2      38        256 qam          37

24        474750000      0          40        256 qam          38

 

 

Downstream bonded channels

Channel           Locked Status  RxMER (dB)     Pre RS Errors   Post RS Errors

1          Locked 40.3     38        0

2          Locked 40.3     5          0

3          Locked 38.6     8          0

4          Locked 40.3     6          0

5          Locked 40.3     6          0

6          Locked 40.3     7          0

7          Locked 38.6     10        0

8          Locked 40.3     7          0

9          Locked 40.3     5          0

10        Locked 40.3     7          0

11        Locked 38.9     7          0

12        Locked 40.3     5          0

13        Locked 38.6     19        0

14        Locked 40.3     39        0

15        Locked 38.9     40        0

16        Locked 38.9     52        0

17        Locked 40.3     55        0

18        Locked 40.9     64        0

19        Locked 40.3     56        0

20        Locked 40.3     94        0

21        Locked 38.9     102      0

22        Locked 38.9     109      0

23        Locked 38.9     114      0

24        Locked 40.3     159      0

 

Upstream

Channel           Frequency (Hz)            Power (dBmV) Symbol Rate (ksps)     Modulation     Channel ID

1          32600007        41.3     5120    64 qam            5

2          39400019        41.8     5120    64 qam            4

3          46199986        42.3     5120    64 qam            3

4          53699998        43.8     5120    64 qam            2

 

 

Upstream bonded channels

Channel           Channel Type  T1 Timeouts    T2 Timeouts    T3 Timeouts    T4 Timeouts

1          ATDMA            0          0          0          0

2          ATDMA            0          0          1          0

3          ATDMA            0          0          0          0

4          ATDMA            0          0          0          0

 

Network Log

Time    Priority Description

02/02/2021 15:45:58 notice  LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

02/02/2021 15:29:52 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

02/02/2021 15:05:37 notice  LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

02/02/2021 14:18:1   critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

02/02/2021 14:07:24 notice  LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

31/01/2021 22:31:48 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

31/01/2021 03:56:29 notice  DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

31/01/2021 03:56:29 Error    DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

29/01/2021 10:02:53 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

29/01/2021 08:56:50 Warning!         RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

29/01/2021 08:56:50 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

29/01/2021 08:56:50 Warning!         RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

29/01/2021 08:56:50 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

29/01/2021 08:56:49 Warning!         RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

28/01/2021 07:51:42 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

28/01/2021 06:46:24 notice  LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

28/01/2021 06:41:3   notice  TLV-11 - unrecognized OID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

28/01/2021 06:40:10 notice  LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

28/01/2021 05:39:22 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

28/01/2021 05:38:52 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

0 Kudos
Reply
Tyler_t97
  • 3
  • 0
  • 0
Joining in
140 Views
Message 4 of 4
Flag for a moderator

Re: Internet dropping off wired and wifi

This is refreshed logs after calling^

0 Kudos
Reply