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Internet dropping every few minutes

Hi, 

After failing to get through to a Voice at Virgin Media, I am struggling to get any improvement with my WiFi Broadband connection .

Over the last 4 weeks we have been having problems with our connection, which day by day is getting worse. I have been relying on trying to use my phones hotspot which is affecting my phones data usage. This is not what i pay £57 a month for. 

Moreover, I am using tele-medicine to look after my patients. Today, I have been unable to call several of my patients using video calling, as I have struggled to have wifi. This is unacceptable and I require a resolution as having to pay for such a poor service is ridiculous, especially when other services are actually offering more support than normal to look after their customers. 

I have tried resetting the hub, to no avail. 

I look forward to hearing from you 

 

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Alessandro Volta
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Re: Internet dropping every few minutes

Does a wired connection work and not drop?


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Re: Internet dropping every few minutes

no change
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Re: Internet dropping every few minutes

The Hub3 has not got the best WiFi out there, but in the current situation you cannot really blame VM for WiFi problems. The 2.4Ghz WiFi band is extremely congested as there are only 3 channels you can use. At this moment I can see over 40 SSIDs transmitting on the 2.4Ghz band, so it’s no wonder people get a bad service. The number of SSIDs I am seeing has definitely increased since the lockdown and people are using WiFi more often. 

 


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Re: Internet dropping every few minutes

I understand what youre saying but I have virtually no internet and this is only getting worse - i'm not paying for this service so I believe I deserve an answer from Virgin Media. 

 

Its rally unfair that Ive had to resort to a forum to get any answers

 

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