on 25-04-2020 01:04
So every night around 12-1am my virgin tend to go down for about 10 minutes and nothing I can do as a gamer this is very stressful because it stops everything I’m doing consistently.
whenever I go into the app it says there is a service being done etc
Anyway to help with this?
Answered! Go to Answer
on 25-04-2020 08:45
on 25-04-2020 08:45
on 25-04-2020 08:46
Hi, updates on our network tend to be ran at night to cause the least possible disturbance. Apologies for any inconvenience this may cause. Thanks, Marty
on 25-04-2020 20:06
So you’re saying I’m paying for internet that drops out intentionally every night? No matter what I do.
on 08-08-2020 21:04
on 08-08-2020 21:13
Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you can post the link straight away.
Post a link to your BQM on here.
Instructions for posting BQM Link
Under your BQM graph are two links in red.
Click the lower link (Share Live Graph) then click generate.
Copy the text in the Direct Link box, beware, there may be more text than you can see.
On here click the Link icon (2 links chain to the left of the camera icon)
In the URL box paste the link you copied and then click OK - you can post the link straight away.
12-08-2020 03:08 - edited 12-08-2020 03:11
As you can see every evening at the same time it completely drops out
on 25-10-2020 13:02
Internet goes down every night at 12.30pm.
poor connection in upper house.
getting through to virgin tech impossible.
on 25-10-2020 13:03
@Dede1 wrote:Internet goes down every night at 12.30pm.
poor connection in upper house.
getting through to virgin tech impossible.
Did you read the previous posts?
on 26-10-2020 00:30
They are charging us all for poor internet service. As the point of service update is to have minimal disruption. 12.30, now 11.30 since clocks went back is not late or middle of the night. Virgin has not approached any of us or others to notify of the planned interruption as it offers customers opportunity to request service charge adjustment.