hello, i am frequently experiencing an issue whereby my internet connection cuts out and all connected devices lose their access to the internet. This issue used to happen alot a few months ago but it went away on its own for a few weeks. It has resurfaced a few days ago and it happens at random. Firstly my devices lose connection, then the top light on the router flashes green and the botton horizonal line is solid green. After a few mins all lights are solid green and the bottom one goes white. After a while all lights go away and the issue resolves itself. I have tried contacting customer services but im unable to recreate the issue or be on the phone to them whilst its happening as its random so they were unable to help . Any advice is greatly appreciated.
At the login page that comes up you DON'T login, you just click on the link that says "Check router status". That brings up a window with five tabs. If you copy and paste (as formatted text, not an image) the contents of the three tabs respectively titled Downstream, Upstream, and Network log into replies here, we can take a look and see if there's anything obviously amiss.
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