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Richieee
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Message 11 of 14
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Re: Internet disconnecting every hour for the past few days

Yeah problem is definitely still present. What's the likelihood of the TV fault being addressed also fixing my broadband fault?

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Message 12 of 14
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Re: Internet disconnecting every hour for the past few days

Thank you for keeping us updated Richieee.

 

The area fault looks to have been rectified, if this is still ongoing can you please confirm a few things for me regarding this.

 

Are the intermittent broadband issues happening through wired and wireless devices?

Have you noticed it dropping out on multiple devices at the same time?

Have you already tried a pinhole reset of the hub?

 

Let me know how these go so we can investigate further if needed.

 

Thank you, Emily.

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Richieee
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Message 13 of 14
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Re: Internet disconnecting every hour for the past few days

Hi Emily,

It's been okay so far but it's so intermittent it can sometimes be fine for 24 hours then just happen multiple times.

It happens across all devices as the router itself seems to actually lose connection to the internet.

I have yet to try a pinhole reset so I will try that next time it happens again.

Thanks for your help.

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Message 14 of 14
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Re: Internet disconnecting every hour for the past few days

Cheers for the reply @Richieee

 

Keep in touch and let us know how things go if you do the PIN hole reset 🙂 

 

Thanks again

Katie - Forum Team


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