on 29-07-2021 17:50
Hi all
Our internet has been regularly dropping out for the past couple of weeks. Every day it seems to drop completely for indeterminate amounts of times before it kicks back in. We are connected to our hub but not to the internet.
After running tests today, I attempted to restart our hub 4 and it came up with a red light suggesting a connection issue, but all of the wires are tightly connected and we have never had any issues with them in the past. After a reset of the hub the light was back to a dimmed white which apparently means it’s all working. The internet is seemingly gone completely today and isn’t looking like coming back anytime soon.
Virgin have arranged for an engineer to come to us on Monday but my fiancé works from home on Fridays and won’t be able to connect tomorrow, just wondering if there’s anything else this could be or that we could try?
on 30-07-2021 15:32
on 30-07-2021 15:35
Hi John
Thanks for the reply, we’ve got two wired connections that are also saying they are connected to the hub but not the internet.
on 30-07-2021 15:40