Internet cutting out multiple times a day

[Mark_W1]

For the past few months my internet randomly drops for around 30 seconds at random times in the day.it happens to multiple different devices at the sameness time both wired and wireless. I have rebooted multiple times and factory reset once with no changes.

I have had a bqm set up since the start of November to track when the problems are occurring.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/0425cba0fbcf8031ce5756e3562f906135... 

[jbrennand]

Can you do this....
_________________

Post up your Hub/network connection details and someone will check to see if there is a problem there.  In your browser’s URL box type in http://192.168.0.1  (or http://192.168.100.1 - if in modem mode) and hit return. On the first page up dont login [there should be no need to login if you have done so before unless you have the New Hub4 when you do] just click on the “router status” icon/text at bottom-middle (Hub3) or top/right (SH’s) of the Login page and then just copy/paste the normal “Formatted Text” (not images) 3 FULL sets of data onto here – 2 pages from the Downstream, 2 from the Upstream, & the Network Logs page. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again. If character limits are “exceeded” - just do two posts

[Mark_W1]

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	139000000	2	38	256 qam	1
2	147000000	2.4	38	256 qam	2
3	155000000	2.7	40	256 qam	3
4	163000000	2.5	40	256 qam	4
5	171000000	2.5	38	256 qam	5
6	179000000	2	40	256 qam	6
7	187000000	1.2	38	256 qam	7
8	195000000	0	38	256 qam	8
9	203000000	-0.7	38	256 qam	9
10	211000000	-0.7	38	256 qam	10
11	219000000	-0.5	37	256 qam	11
12	227000000	-1	38	256 qam	12
13	235000000	-1	38	256 qam	13
14	243000000	-1.7	38	256 qam	14
15	251000000	-2.5	38	256 qam	15
16	259000000	-2.9	38	256 qam	16
17	267000000	-2.9	38	256 qam	17
18	275000000	-2	38	256 qam	18
19	283000000	-0.7	38	256 qam	19
20	291000000	0.2	40	256 qam	20
21	299000000	0.9	38	256 qam	21
22	307000000	1.5	40	256 qam	22
23	315000000	1.9	40	256 qam	23
24	323000000	1.9	40	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.9	29654	82029
2	Locked	38.9	96627	1039
3	Locked	40.3	4702	555
4	Locked	40.3	3593	711
5	Locked	38.6	3552	341
6	Locked	40.9	3826	441
7	Locked	38.9	4594	2444
8	Locked	38.9	5429	375
9	Locked	38.6	6938	289
10	Locked	38.9	6613	248
11	Locked	37.3	5992	408
12	Locked	38.6	4002	162
13	Locked	38.9	5389	539
14	Locked	38.9	5431	1103
15	Locked	38.9	5789	267
16	Locked	38.9	3882	8
17	Locked	38.6	4659	63
18	Locked	38.9	2305	32
19	Locked	38.9	3907	21
20	Locked	40.3	657	0
21	Locked	38.9	1114	0
22	Locked	40.3	653	0
23	Locked	40.3	498	0
24	Locked	40.3	549	1

[Mark_W1]

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	32599937	47.3	5120	64 qam	5
2	39400067	48	5120	64 qam	4
3	46200015	48.8	5120	64 qam	3
4	53700000	50	5120	64 qam	2

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	1	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[Mark_W1]

• Network Log

Time Priority Description

18/12/2021 08:39:38	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/12/2021 08:09:37	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/12/2021 07:58:3	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/12/2021 07:58:3	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/12/2021 20:15:24	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/12/2021 19:51:29	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/12/2021 19:32:27	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:54	Warning!	ToD request sent - No Response received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:38	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/12/2021 19:28:6	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/12/2021 15:13:12	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/12/2021 15:13:11	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/12/2021 10:09:26	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/12/2021 09:57:19	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/12/2021 08:32:49	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/12/2021 05:24:45	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/12/2021 03:03:7	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/12/2021 21:00:14	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/12/2021 19:46:1	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/12/2021 13:24:50	critical

[Akua_A]

Hi @Mark_W1

Welcome to our community forums and sorry to hear you have been having intermittent broadband service. We can understand this is not ideal and we want to best help. 

I have been able to access your account to take a further look into this and it seems there may be an issue with your power levels. In this case, I have sent you a private message in regards to this. Please lookout for the purple envelope on the top right-hand corner and provide a response where you can.

Thanks,