Virgin Media Community

[GZKXBL]

So my Internet has been fine for months now but for the past 3 days my Internet has been cutting out for a few seconds throughout the day and when it does I get disconnected from xbox live. 

When it doesn't cut out I've been experiencing really high ping and high packet loss and I'm lagging all over the place. 

Please help. 

[jbrennand]

Is it your "internet" connection that is dropping or just your wifi connection? That is, how is the xbox connected to the Hub and what happens on other wifi connected and ethernet connected devices at the same time?

[GZKXBL]

My xbox is connected through an Ethernet connection. 

Its both because my xbox will disconnect from xbox live and if I'm watching something on my phone it will stop playing at the exact same time. 

[Lisa_CC]

Hi GZKXBL,

Sorry to hear you're experiencing issues with the internet whilst gaming.

Are you still having problems since you last posted?

If so, when you're not gaming, does the internet cut out on your other devices?

Does the same happen when you just gaming and where no other devices are using the internet?

Thanks,

Lisa