on 02-05-2021 20:01
Hi All,
I'm very disappointed with my new 200mbps broadband installed on the 26th March 2021, less than a week ago.
It worked fantastic for 2 days, speeds topping 200mbps. Was happy with wifi range in all the place I use wifi.
Sadly only 3 days later it cut off completely. TV was ok, phone and broad band dead. Green solid light at the bottom, green solid wifi light and flashing green arrows. Tried the usual reset. I did not reset using the little hole however. No internet for 2 days.
Made an appointment for 1st of May, but it fixed itself a few hours before appointment, so I cancelled.
Sadly the same day it stopped working. Came back on the next day, which is today, and now off again a few hours later. It's still off. Have another appointment on the 4th of may.
My sister next door also has virgin, her internet in fine.
Anything I can do?
Thanks.
Answered! Go to Answer
on 20-05-2021 17:29
on 21-05-2021 07:25
on 02-05-2021 20:04
on 02-05-2021 20:13
Self install or manned install?
02-05-2021 21:11 - edited 02-05-2021 21:17
thanks for the reply gary
engineer came over. few days before line was tested, it was dead and reconnected at the box by another engineer.
the engineer set everything up himself and it was fine for 2 days. I did not change anything much, enabled guest wifi and added a fixed ip for my printer.
on 02-05-2021 21:14
thanks for the reply lotharmat. im afriad i tried to reset the unit with the little reset switch before I saw your message.
01/01/1970 00:39:19 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:39:17 | Warning! | B-INIT-RNG Failure - Retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:33:44 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:33:10 | critical | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:31:54 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:28:1 | Warning! | B-INIT-RNG Failure - Retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:22:33 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:22:30 | Warning! | B-INIT-RNG Failure - Retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:16:57 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:16:54 | Warning! | B-INIT-RNG Failure - Retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:12:16 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:12:13 | Warning! | B-INIT-RNG Failure - Retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:12:0 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:11:20 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:06:21 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:06:19 | Warning! | B-INIT-RNG Failure - Retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/05/2021 18:58:1 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/05/2021 18:57:28 | critical | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/05/2021 18:56:35 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/05/2021 18:56:33 | Warning! | B-INIT-RNG Failure - Retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
on 02-05-2021 21:25
also i forgot to mention they were try to port my old number phone number over, i initially was not worried about the outage thinking it was something to do with that. but i think this is too many days.
on 03-05-2021 12:54
still not back on
on 04-05-2021 09:25
ok they came. immediately he could see the 'levels' were not good. he went to big green box and did something. he said the levels were still not good. he installed a booster and said everything will be okay now.
on 04-05-2021 09:53
04-05-2021 22:00 - edited 04-05-2021 22:07
looks great. shame the first engineer did not perform the same test before he left. all the guy did was look at something on his phone and he could see the levels, he did not even touch any of the equipment. although it was ok for 2 days. he did say someone must have moved something in the green box.