As @jbrennand advises, some issues have been affecting large numbers of customers this week, but because VM are as open to admitting fault as Bozo the Clown, it's impossible to know what's local and what's national. On my own connection, reliability has been diabolical, with outages of 2-4 hours Tuesday evening, early Wednesday morning, Thursday evening, late Friday evening into early Saturday morning (somewhere around 12 loss of connection events making up these failures). Three peak time failures in a week and double digit loss of connection occurrences is not acceptable as far as I'm concerned.
We'll see what happens over the weekend, but I'm going to raise a complaint anyway with the company asking them to resolve the poor reliability, not with any expectation that it'll generate anything other than a fob-off response using drop down responses, but because if the reliability problems continue or recur, then the original complaint can be used as a starting date with respect to a possible CISAS escalation. CISAS won't be able to force VM to fix network performance problems, but if it doesn't improve then I can at least ask for release from my fixed term contract without penalty.
I'm hoping it doesn't come to that.
