on 13-05-2022 00:59
It's been over a month now of constant internet dropping.
every single day its like this, i've called and their "engineer work" was done a week ago and its still the same. I'm just writing here in hopes of anything being different from calling the useless support line. Is there any way of fixing this crap?
on 13-05-2022 16:09
on 13-05-2022 21:24
There's a new post now saying there will be work done on the 20th..
So yet another week of it being like this seems to be in my future.
The router is a Superhub 3 and the only thing plugged into the ethernet is my pc and theres 1 laptop on the wifi.
on 14-05-2022 19:52
on 14-05-2022 20:03
on 14-05-2022 21:07
The packet loss stopped for now, only the latency is fluctuating anywhere between 9ms and 30
on 14-05-2022 21:39
on 17-05-2022 09:01
Hi LukasK,
Thank you for your post 🙂
I am sorry to hear you are having dropouts, from our system I can see you are affected by a congestion outage, the reference for this is F009826606 and the estimated time fix is 20 MAY 2022 09:00.#
Sorry for any inconvenience and please keep us posted.
Zoie
on 21-05-2022 23:39
on 24-05-2022 08:39
Hi @LukasK,
I do apologise for the ongoing issues you're facing with your services. I've taken a look at the fault ticket, and it appears that the estimated fix date/time has now been rescheduled to 9:00am tomorrow (May 25th).
If the issue remains beyond this timeframe, let us know and we can take a look.
Thanks,