Welcome to our Community and thanks so much for your posts - I was sorry to understand that you've been having some broadband issues recently. Cheers for popping back with all your stats and thanks to our VIP who flagged this to us (sorry - not sure who it was!)
I have been able to locate your account from your forum information and whilst we are now able to see the 4 upstream channels, your specifications are still outside the range we would like and as such this will need a technician.
Before we can book you one out, I just need to pop you a quick Private Message to confirm the account postcode. Please do look out for a Purple Envelope in the top right of the page and pop me a reply when you can.