Internet connection most unreliable. As NHS worker can't work from home when required to. Have superhub 2 (VMDG485). Have been messaging since Sunday last at 16:03 and have not had any response. Need some help
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Connection drops out continuously. We are lucky if it remains ‘on line’ for any length of time. Sometimes it reconnects without any intervention but more frequently the hub has to be switched off and on
The VM forum staff will pick this up and assist (much more helpful than the poor offshore customer service), although it can take up to a few days. But you can help them out by connecting to the hub, and at the login page, don't log in, but look for a link on the screen that says "check router status". Click on that, and you'll get a window with (I think) five tabs, of which only three are of interest: Downstream, Upstream, Network log. Copy and paste all three into replies here (important: paste as formatted text, not images). Then we can have a look for obvious power or noise problems.
This will probably require a technician visit, and you may also get a replacement hub out of it. Don't get too excited: Newer hubs are better as cable modems that connect to the VM network, but from a customer perspective the wifi remains as weak as the Superhub 2.
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Problem is worse than ever. Wifi has crashed again just before I started to write this message. Again on important Zoom meetings on Sunday (three times), Saturday (twice) and on Friday evening plus at various other times during those days morning evening and night. It is making working remotely impossilbe.
Becase the issue is intermiitant I am not surprised you did not find a problem, perhaps the system needs continual monitoring.
I need you to advise if changing the hub will resolve the problem.