Internet connection drops out everyday

[minkyukim0204]

It’s been 20 minutes since the broadband is disconnected for some reason. I’m experience this regularly, around the same time (2 am), almost everyday. It usually takes 10-20 minutes to be working again, occasionally I need to reset the router. I don’t really know what to do.  

[minkyukim0204]

And still not connected…

[minkyukim0204]

after 1 hour and 20 minutes, and 3 rebooting, finally I'm connected.....

[Tudor]

VM often do network maintenance overnight. When it happens check with  Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level.

[minkyukim0204]

thank you for your reply, but whenever that happens, I check if there's something wrong with this area on the virgin website, but it always shows there's no issue here.

[Serena_C]

Hi @minkyukim0204

Welcome to our Community Help Forum 🙂

Thank you for making your first post regarding the connection issues you are experiencing, I am so sorry for the frustration caused. I tried to run diagnostics from our end but your Hub is currently offline - can you let me know when your Hub is switched on so I can take a further look at things? Also, I would recommend setting up a Broadband Quality Monitor here: https://www.thinkbroadband.com/broadband/monitoring/quality and sharing the graph results with us in this topic so we can see what's happening as it occurs.

Best wishes,

Serena