on 02-07-2021 16:56
Been having problems with my internet connection dropping for around 6 weeks. It tends to happen around 5-10 times a day and it takes about 5 minutes to restore itself. It can especially seem to happen at night.
The white light at the bottom of the router flashes for around 1-2 minutes, then becomes a flashing green light for about 30 seconds. I then have a solid green wi-fi light and flashing green arrows for about 30 seconds, which eventually turn into solid green lights. The green wi-fi light and the green arrows remain sold for about 3 minutes, then the green arrows disappear and the green wi-fi light also does after about 30 seconds.
Sometimes the procedure can occur following 3 red lights flashing.
4 Virgin Media engineers have called up to now, including a senior tech guy, but the issue continues. I’ve had my router replaced and I think all my wiring. Certainly the wiring from my outside box to the router and the wiring inside the house.
According to the engineers there doesn't appear to be any issue at Virgin's end. Two nearby neighbours are also with Virgin and they don't have the issue.
Very frustrated at Virgin’s service, with a line manager not getting back to me about it. He said he’d oversee the situation and ring me the following day, but he’s still not contacted 8 days later despite the continuation of the problem.
Can anyone suggest what might be the issue? Any help to resolve this very much appreciated. It's driving me crazy.
Phil
on 02-07-2021 18:38
on 02-07-2021 19:40
Hi John,
Thanks for the response.
Can post the 2 pages from the Downstream, 2 from the Upstream, & the Network Logs page. Not sure which personal data you're referring to. Wouldn't want to share that, if you can clarify.
Phil
on 02-07-2021 19:50
on 02-07-2021 20:10
Here they are then:
Downstream bonded channels
Channel | Frequency (Hz) | Power (dBmV) | SNR (dB) | Modulation | Channel ID |
1 | 419000000 | 7.4 | 40 | 256 qam | 32 |
2 | 203000000 | 6.9 | 40 | 256 qam | 9 |
3 | 211000000 | 6.8 | 40 | 256 qam | 10 |
4 | 219000000 | 6.6 | 40 | 256 qam | 11 |
5 | 227000000 | 6.5 | 40 | 256 qam | 12 |
6 | 235000000 | 6.5 | 40 | 256 qam | 13 |
7 | 243000000 | 6.3 | 40 | 256 qam | 14 |
8 | 251000000 | 6.4 | 40 | 256 qam | 15 |
9 | 259000000 | 6.1 | 40 | 256 qam | 16 |
10 | 267000000 | 6.1 | 40 | 256 qam | 17 |
11 | 275000000 | 6.1 | 40 | 256 qam | 18 |
12 | 283000000 | 6.6 | 40 | 256 qam | 19 |
13 | 291000000 | 7 | 40 | 256 qam | 20 |
14 | 299000000 | 7.5 | 40 | 256 qam | 21 |
15 | 307000000 | 7.5 | 40 | 256 qam | 22 |
16 | 315000000 | 7.6 | 40 | 256 qam | 23 |
17 | 323000000 | 7.6 | 40 | 256 qam | 24 |
18 | 363000000 | 7.5 | 40 | 256 qam | 25 |
19 | 371000000 | 7.5 | 40 | 256 qam | 26 |
20 | 379000000 | 7.6 | 40 | 256 qam | 27 |
21 | 387000000 | 7.6 | 40 | 256 qam | 28 |
22 | 395000000 | 7.8 | 40 | 256 qam | 29 |
23 | 403000000 | 7.6 | 40 | 256 qam | 30 |
24 | 411000000 | 7.6 | 40 | 256 qam | 31 |
Downstream bonded channels
Channel | Locked Status | RxMER (dB) | Pre RS Errors | Post RS Errors |
1 | Locked | 40.3 | 92 | 0 |
2 | Locked | 40.3 | 14 | 0 |
3 | Locked | 40.3 | 17 | 0 |
4 | Locked | 40.9 | 20 | 0 |
5 | Locked | 40.3 | 33 | 0 |
6 | Locked | 40.3 | 32 | 0 |
7 | Locked | 40.9 | 36 | 0 |
8 | Locked | 40.9 | 32 | 0 |
9 | Locked | 40.9 | 31 | 0 |
10 | Locked | 40.9 | 41 | 0 |
11 | Locked | 40.3 | 53 | 0 |
12 | Locked | 40.3 | 30 | 0 |
13 | Locked | 40.9 | 38 | 0 |
14 | Locked | 40.9 | 45 | 0 |
15 | Locked | 40.9 | 51 | 0 |
16 | Locked | 40.3 | 32 | 0 |
17 | Locked | 40.9 | 31 | 0 |
18 | Locked | 40.9 | 47 | 0 |
19 | Locked | 40.9 | 58 | 0 |
20 | Locked | 40.3 | 83 | 0 |
21 | Locked | 40.9 | 62 | 0 |
22 | Locked | 40.9 | 65 | 0 |
23 | Locked | 40.3 | 70 | 0 |
24 | Locked | 40.3 | 112 | 0 |
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Upstream bonded channels
Channel | Frequency (Hz) | Power (dBmV) | Symbol Rate (ksps) | Modulation | Channel ID |
1 | 46199998 | 49.3 | 5120 | 64 qam | 3 |
2 | 39399996 | 47.8 | 5120 | 64 qam | 4 |
3 | 53699971 | 49.3 | 5120 | 64 qam | 2 |
4 | 60300002 | 50.8 | 5120 | 64 qam | 1 |
Upstream bonded channels
Channel | Channel Type | T1 Timeouts | T2 Timeouts | T3 Timeouts | T4 Timeouts |
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
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Network Log
Time | Priority | Description |
02/07/2021 11:22:56 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/07/2021 11:22:47 | Warning! | LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/07/2021 11:21:29 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/07/2021 11:21:12 | Warning! | LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/07/2021 11:20:22 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:02:27 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/07/2021 11:09:30 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/07/2021 11:09:8 | Warning! | LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/07/2021 16:05:41 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/07/2021 16:00:44 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/07/2021 15:59:36 | critical | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/07/2021 15:58:59 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/07/2021 15:58:54 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/07/2021 15:58:54 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/07/2021 15:58:53 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/07/2021 15:58:53 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/07/2021 15:58:53 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/06/2021 05:39:51 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
25/06/2021 13:15:9 | critical | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
25/06/2021 13:14:24 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
on 03-07-2021 14:48
on 03-07-2021 15:19
Tried to 'Create Monitor' and it's telling me the host id (which was automatically generated) is already monitored by me, which I don't understand.
on 03-07-2021 15:49
on 04-07-2021 14:43
It seems to be a 192., etc, IP address on my Router. Is this what you're meaning? If I try and Create Monitor with that, it tells me "Invalid domain/IP address".
It tells me my IP address is 109., etc. I appear to have set something up monitoring that.
Confused!
Based on what I've said does no one know what my issue might be?
I've got a 5th Virgin Media engineer coming out Tuesday who's supposedly a senior tech guy. Only had a senior tech guy visit once before and that was 9 days ago. Been frustrated it's dragged on and on in not being properly addressed.
on 04-07-2021 16:08
I have seen on ThinkbroadBand that when a user gets a reused IP address that the previous user had set up monitoring of that IP it will not let you set up a new one.