Internet connection drop out

[Bronco36]

Once again this morning same situation, do I have to change my super hub 3 status to get Virgin to accept its their end and not anything to do with using the super hub 3 as a modem to get adequate Wifi coverage in my bungalow.

Bronco36

[Bronco36]

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	243000000	2.2	40	256 qam	14
2	139000000	3.5	40	256 qam	1
3	147000000	3.2	40	256 qam	2
4	155000000	3	40	256 qam	3
5	163000000	3	40	256 qam	4
6	171000000	3.7	40	256 qam	5
7	179000000	3.2	40	256 qam	6
8	187000000	2.9	40	256 qam	7
9	195000000	2.5	40	256 qam	8
10	203000000	2.4	40	256 qam	9
11	211000000	2.5	40	256 qam	10
12	219000000	2.4	40	256 qam	11
13	227000000	2	40	256 qam	12
14	235000000	1.9	40	256 qam	13
15	251000000	3.2	40	256 qam	15
16	259000000	3.5	40	256 qam	16
17	267000000	3.4	40	256 qam	17
18	275000000	3.4	40	256 qam	18
19	283000000	3.4	40	256 qam	19
20	291000000	3.2	40	256 qam	20
21	299000000	3.2	40	256 qam	21
22	307000000	2.7	40	256 qam	22
23	315000000	3	40	256 qam	23
24	323000000	3	40	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	5	0
2	Locked	40.3	6	0
3	Locked	40.9	7	0
4	Locked	40.3	13	0
5	Locked	40.3	8	0
6	Locked	40.3	5	0
7	Locked	40.9	5	0
8	Locked	40.3	18	0
9	Locked	40.3	18	0
10	Locked	40.3	9	0
11	Locked	40.3	14	0
12	Locked	40.3	6	0
13	Locked	40.3	7	0
14	Locked	40.3	6	0
15	Locked	40.3	7	0
16	Locked	40.3	6	0
17	Locked	40.3	8	0
18	Locked	40.3	7	0
19	Locked	40.9	7	0
20	Locked	40.3	6	0
21	Locked	40.3	5	0
22	Locked	40.3	8	0
23	Locked	40.3	10	0
24	Locked	40.3	7	0

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	23600000	43	5120	64 qam	4
2	32600000	44	5120	64 qam	3
3	39400026	43.5	5120	64 qam	2
4	46200070	44	5120	64 qam	1

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	1	0

I hope this is correct John without personal data or MAC addresses.

[jbrennand]

they all look fine - but click the network logs and post them

[Bronco36]

Network Log
Time Priority Description
13/04/2022 15:08:57 Warning! LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:27:3 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:27:3 critical Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:26:19 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:26:19 critical Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:24:55 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:24:54 critical Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:24:6 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:24:5 critical Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:23:14 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:23:13 critical Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:22:23 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:22:23 critical Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:21:28 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:21:28 critical Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:20:40 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:20:40 critical Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:19:48 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:19:48 critical Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:18:57 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[Ryan_N]

Following on from the post Bronco36 - I am going to send you over a private message so I can confirm some details. 

Cheers, 

Ryan. 

[Charlieboyuk]

cant see a PM from you Ryan?

[Charlieboyuk]

Ryan, you haven't PM me like you said you would, I just tried to PM you and your system told me off for doing that! 

[Paul_DN]

Hi Charlieboyuk,

Thank you for reaching out to us, I am sorry I cannot see where a private chat was offered to you, I can see it was offered to another customer, so I can help please can you expand a little on your connection issue, is this happening on WIFI and Wired connections.

regards

Paul.

[Paul_DN]

Hi Charlieboyuk,,

Thank you I was able to find you on our system with the details we have for you , I can see you have since spoken to us and a technician was booked for you, please let us know how you get on or if you do need any further support.

Regards

Paul.

[Charlieboyuk]

HI Paul, 

Thanks for getting back. The third engineer...and yes third... arrived and finally admitted that the the street cabinet is over capacity, she actually said 'it was a mess' and could hardly close the doors on it! This is causing the issue of having no internet. Power levels at -8 to -12 and only having two upstream channels when it should be 4 channels.  

She has requested that the cabinet be redone, as its full of possible old connections. 

So the cable pull you are doing on the 3 may, may not make any difference especially as the last engineer said my cable had no noise? 

All Virgin seem to be doing is putting sticky plasters on a bigger issue, I must not be the only one in this are effected by it. 

Could someone please tell me when this street cabinet wiring is going to be redone, that the engineer has requested. 

I currently have to work from home hot spotting off my mobile phone! 

[Zoie_P]

I am sorry to hear this Charlieboyuk, 

I know this must be incredibly frustrating.

Please keep us posted on how the visit goes.

Zoie